Intern IT Support Specialist I - White Plains, NY

Veterinary Emergency Group (VEG) • White Plains, NY

5d • Onsite

About The Position

VEG is hiring an IT Support Intern to join a fast-paced team supporting its growing network of veterinary hospitals and internal operations. The internship provides exposure to IT infrastructure, hands-on technical support, cross-functional projects, and field work. The intern will build core skills and contribute to enterprise-scale IT and engineering systems while learning from experienced professionals in a collaborative environment.

The position is based at VEG headquarters in White Plains, New York. VEG emphasizes in-person collaboration at headquarters and offers free parking and a shuttle from the White Plains Metro-North station.

Requirements

• Strong interest in IT support systems, infrastructure, or engineering.
• Basic familiarity with macOS hardware setups.
• Eagerness to learn and apply concepts in a real-world environment.
• Strong communication skills and willingness to collaborate with different teams.
• Comfort with hands-on work, including preparing hardware and participating in on-site field visits.
• Empathy and a people-centric approach.
• Humility, including acknowledging mistakes, sharing credit, and supporting teammates.
• Ownership of work and responsibility for outcomes.
• Curiosity and continued interest in learning and developing skills.

Responsibilities

• Complete internal IT learning-management-system training focused on Okta, JAMF, and ServiceNow.
• Assist with preparation for large meetings, including audiovisual equipment and room configuration.
• Participate in daily ticket huddles to learn about real-time IT issue management.
• Fulfill and manage low-risk ServiceNow requests.
• Shadow and support user onboarding, including laptop configurations.
• Assist with hardware setup for new hospitals.
• Join vendor alignment meetings related to network, ISP, and low-voltage planning.
• Shadow and support an IT Field Agent during a site setup.
• Contribute to Apple hardware repairs under the guidance of experienced team members.
• Begin work on low-level Engineering tickets.

Benefits

• Competitive compensation of $21 per hour, plus bonus and benefits.
• Comprehensive health and wellness benefits starting on day one.
• Access to free therapy or counseling.
• Paid parental leave of up to 12 weeks at 100% of regular salary.
• Inclusive fertility and family-building care.
• Unlimited PTO for vacation or sick days.
• Employee referral program.
• Casual office attire.
• Ability to bring a pet to work.
• Company swag.
• Food in the office fridge and free lunches twice a week.
• Company laptop.
• Monthly cell phone reimbursement.
• Free parking and shuttle service from the White Plains Metro-North station.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed