IT Support Specialist

Michigan Primary Care Association•Lansing, MI

12d

About The Position

The IT Support Specialist maintains the information technology infrastructure of the Michigan Primary Care Association (MPCA) and provides technical support to end users. Working with the IT Team, the specialist helps ensure that MPCA staff and partner health centers have consistent, reliable access to technology solutions across multiple locations. The level of responsibility in each area depends on the employee’s appropriate level under the Technical Structure Framework. The role includes setting up, configuring, and supporting computers and applications; troubleshooting systems, hardware, and software; recommending upgrades; communicating repair efforts; coordinating with support teams; serving as a troubleshooting resource; maintaining documentation; and monitoring systems and scheduled jobs. The starting rate is $24.73 per hour and may increase based on experience. The education requirement is an associate’s degree in information technology or a related field, or progress toward such a degree.

Requirements

Associate’s degree in information technology or a related field, or working toward an associate’s degree in information technology or a related field.
Familiarity with relevant concepts, practices, and procedures.
Working knowledge of cloud services, including Microsoft 365, Entra, and SharePoint.
Basic understanding of network management, security, and monitoring tools.
Analytical thinking and methodical, data-driven problem-solving skills.
Effective communication skills across virtual and in-person settings, with consideration for the audience.
Ability to facilitate and engage participants, listen actively, and support productive meetings and gatherings.
Flexibility, adaptability, and willingness to learn in changing environments.
Commitment to professional growth and improving individual, team, and organizational work outcomes.
Ability to contribute to a positive organizational culture and employee engagement.
Ability to use sound project management methods across the phases of work.
Ability to develop trusting relationships with member organizations and stakeholders and positively influence engagement.
Technological efficiency, adaptability, and interest in learning and incorporating emerging technologies.

Responsibilities

Set up, configure, and support computers and applications.
Recommend upgrades to applications and equipment.
Troubleshoot and diagnose common system problems, hardware and software upgrades, and provide technical support as required.
Communicate repair efforts to interested parties, including customers and vendors, in a timely manner.
Interface with multiple support teams to support prompt problem determination and resolution.
Serve as a hardware and software troubleshooting resource for MPCA staff and other consulting clients.
Maintain proper documentation.
Perform daily system monitoring, verify the integrity and availability of hardware, server resources, systems, and key processes, review system and application logs, and verify completion of scheduled jobs such as backups.
Demonstrate technical knowledge for the skills required for the position.
Perform other duties as assigned.