IT Support Specialist

Europastry USA•New Brunswick, NJ

15d•Onsite

About The Position

Europastry is seeking a motivated and experienced IT Support Specialist to support IT systems across its production floor, warehousing operations, and office environment. The role provides help desk assistance and technical support for end users, including troubleshooting software, network, and hardware issues; maintaining user accounts; and repairing or replacing faulty equipment. Issues that cannot be resolved locally are escalated to IT Central. Support may also cover printers, scanners, copiers, fax machines, and other devices. The specialist will install, configure, maintain, and troubleshoot IT hardware, software, peripherals, networks, and operational technologies used in manufacturing. Responsibilities include supporting access control systems, industrial inventory scanners, security cameras, production equipment, and phone systems; integrating operational technologies with IT infrastructure; maintaining network security; tracking IT assets and licenses; and managing vendor contracts and relationships. This is an on-site role based primarily in New Brunswick, New Jersey, with travel to another company location preferred approximately 20% of the time.

Requirements

Associate or bachelor's degree in computer science, engineering, or equivalent years of related experience.
Strong technical background and problem-solving abilities.
Understanding of IT challenges in a manufacturing environment.
Ability to provide on-site technical support and address issues promptly in order to minimize production downtime.
Flexibility to travel between sites as needed.

Nice To Haves

Accredited certifications such as CompTIA A+, CompTIA Network+, or CompTIA Security+.
Experience with specific manufacturing software or enterprise resource planning (ERP) systems.
Knowledge of data backup and recovery procedures.
Experience with virtualization technologies.
Experience designing, implementing, and maintaining LAN and WAN networks.
Experience troubleshooting wired and wireless network connectivity and managing routers, switches, firewalls, and access points.
Flexibility to travel to another company location approximately 20% of the time.

Responsibilities

Install, configure, maintain, and troubleshoot computer hardware, software, and peripherals used in manufacturing processes.
Provide on-site technical support and resolve IT issues promptly to minimize production downtime.
Provide help desk support for end-user software, network, and hardware issues reported by phone, email, or ticketing system.
Create and maintain user accounts.
Identify and resolve hardware and software problems, replacing faulty hardware when necessary; escalate unresolved problems to IT Central.
Repair and support devices including printers, scanners, copiers, and fax machines.
Manage and maintain access control systems, including key fobs and card readers.
Support servers, network equipment and infrastructure, production IT equipment, printers, and phone systems.
Support and troubleshoot industrial scanners used for inventory management and tracking.
Oversee the operation and basic maintenance of security camera systems.
Integrate operational technologies with existing IT infrastructure.
Implement and maintain network security protocols and best practices.
Research, evaluate, and negotiate service contracts with IT vendors for hardware, software, and support services.
Manage vendor relationships and ensure service level agreements are met.
Track and manage IT assets and licenses, and maintain documentation and warranty information within systems.
Travel between company sites as needed; travel to another location is preferred approximately 20% of the time.
Design, implement, and maintain LAN and WAN infrastructure; troubleshoot wired and wireless connectivity; and configure and manage network devices such as routers, switches, firewalls, and access points.