IT Support Specialist

Banyan Air Service • Ft. Lauderdale, FL

17d

About The Position

Banyan Air Service is seeking an entry-level IT Support Specialist to provide hands-on technical support for teammates across the company. The role supports desktop and laptop systems, servers, and the network, including an all-UniFi network environment. The specialist handles helpdesk requests, resolves technical issues, and helps keep business technology reliable and up to date. The position offers exposure across desktop, server, and network environments as part of a close-knit IT team, with leadership support for long-term skill development.

The role involves a varied workload, including imaging laptops, troubleshooting connectivity, maintaining system configurations, and documenting procedures. The specialist also supports IT projects and participates in a nightly/weekend on-call rotation as needed. Banyan describes itself as an award-winning FBO and aviation services company and an equal opportunity employer offering a team environment and a drug-free workplace.

Requirements

• An Associate degree or equivalent hands-on IT support experience.
• Proficiency installing and supporting current Windows OS versions and common end-user applications.
• Exposure to Windows Server/Active Directory and remote desktop management.
• Working knowledge of TCP/IP networking fundamentals.
• Excellent customer service, communication, and prioritization skills.
• Willingness to support a nightly/weekend on-call schedule.
• Ability to work efficiently with a technical team in a highly demanding environment.

Nice To Haves

• Certification in a current Microsoft Windows desktop OS, CompTIA A+, and/or Network+.

Responsibilities

• Provide tiered technical support for phone, email, and helpdesk ticket requests, escalating issues as needed.
• Install, configure, maintain, and troubleshoot PC and laptop hardware and software, including antivirus and anti-malware tools.
• Build and maintain standard desktop images and ensure consistent, up-to-date configurations.
• Assist with support and troubleshooting of the network environment, including UniFi switches, access points, gateway/firewall, and general TCP/IP connectivity issues.
• Assist with Windows Server and Active Directory administration, including user account and file security support.
• Coordinate and help implement additions and changes to network hardware, workstations, and attached devices.
• Maintain guest and teammate Wi-Fi performance and reliability across the UniFi wireless environment.
• Track and communicate issue status and resolution through the helpdesk/service management system.
• Maintain technology and printer supply inventory.
• Write and maintain documentation for procedures, onboarding, network hardware, and systems.
• Support IT projects as assigned and keep stakeholders informed of status.
• Participate in a nightly/weekend on-call rotation as needed.

Benefits

• Medical, dental, and vision plans.
• Company-paid basic life insurance.
• Supplemental accident insurance.
• Short- and long-term disability insurance.
• 401(k) program with company match.
• Company-paid holidays and paid time off for full-time employees.
• Health and wellness program with an onsite teammate gym.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree