IT Support Specialist
About The Position
Who is Urgo Medical? Are you looking for a company where your work has meaning, where you can make a real impact and learn every day? At Urgo Medical, we believe innovation can transform lives. Our mission: to help patients heal faster and better, through cutting-edge products and innovative digital services. Some wounds are severe, can become chronic, or may become infected, causing pain and isolation. By joining us, you will discover our mission, our foundation, our commitment to local industrialization, and the authentic energy of our teams. At Urgo Medical, we have many strengths: industrial, R&D, commercial... and all of them are essential. If you want to combine passion, impact, and innovation, this position is for you! Position Overview The IT Support Specialist position requires a strong technical background and hands-on experience with enterprise-level systems, including SQL, ERP (SAP), Microsoft 365, SharePoint, Snowflake, Active Directory, and Windows Server environments. This role is crucial in supporting UMNA infrastructure, supporting users, and driving process automation initiatives.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3+ years of experience in Enterprise IT support or system administration roles.
- Proficiency with SQL, SAP, Windows Server, Windows 11, Azure, and Active Directory.
- Experience with Office 365 administration, Teams, SharePoint, and VoIP systems.
- SAP Experience Required
- Proven experience with SAP ERP environments (e.g., SAP S/4HANA, SAP ECC) with focus on security and GRC.
- Proven experience administering and managing SAP GRC modules (e.g., Access Control, Risk Analysis, Emergency Access Management)
- Demonstrated ability to manage user access lifecycle (provisioning, deprovisioning, periodic reviews) within SAP
- Experience supporting internal compliance and audits within SAP environments
- Ability to partner with business and finance teams to align SAP controls with operational processes
- Ability to communicate effectively, both written and verbally, with customers at all organizational levels and leaders in other regions.
- Possesses relationship skills with third party suppliers and customers.
- Good program & project management skills with the ability to prioritize activities effectively to execute multiple projects in parallel.
- Excellent problem-solving and resolution skills.
- Scripting skills for automation.
Responsibilities
- Assist with existing ERP and SAP Implementation, Support/Training, Automation, and Integration with EDI and other Business Platforms.
- Develop and implement automated solutions to streamline IT/Business operations.
- Perform SQL queries, manage databases, and support cloud data solutions.
- User provisioning, permissions, and management via Active Directory, Azure, Microsoft 365, Etc.
- Support end-users, resolving issues related to Windows 11, Teams, VoIP, SharePoint, audio-visual equipment, Etc.
- Help maintain Windows Servers, Active Directory, Office 365, SQL Server, Power BI, and Snowflake environments.
- Support Teams, SharePoint, VoIP, and other communication tools.
- Maintain IT documentation and standard operating procedures.
- Assist Global URGO IT as needed and work within published procedures.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Company-paid and voluntary life Insurance
- Company-paid disability insurance and benefits
- EAP
- 401(k) with company match
- Paid time off
- Paid family leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
