Healthcare IT Support Specialist

USHP • Greenbelt, MD

1d • Onsite

About The Position

We are seeking a highly motivated and versatile IT Support Specialist to join our team. This individual will be responsible for providing comprehensive technical support across various IT functions, ensuring the smooth and efficient operation of our technology infrastructure. The ideal candidate will possess a strong foundation in desktop and server management, networking principles, application support, and telephony systems. Experience working within healthcare environments, particularly doctor's offices, is a significant advantage.

Requirements

• Associate's or Bachelor's degree in Information Technology or a related field, or equivalent work experience.
• Minimum of 3 years of experience in a similar IT support role.
• Proven ability to perform laptop and desktop setup, imaging, and troubleshooting.
• Experience with basic server setup, maintenance, and troubleshooting.
• Familiarity with networking concepts and troubleshooting.
• Experience supporting various business applications.
• Understanding of telephony systems.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Nice To Haves

• Experience working in a healthcare environment, specifically doctor's offices.
• Familiarity with Electronic Health Records (EHR) systems.
• Relevant certifications (e.g., CompTIA A+, Network+, Server+).
• Experience with specific software or hardware relevant to our industry.
• NextGen experience is preferred but not required.

Responsibilities

• Configure, deploy, and maintain desktop and laptop computers.
• Perform system imaging and software installation.
• Troubleshoot hardware and software issues for end-users.
• Manage user accounts and access permissions.
• Provide end-user training and support on hardware and software.
• Assist with the setup, configuration, and maintenance of physical and virtual servers.
• Monitor server performance and ensure system stability.
• Implement and manage backup and recovery procedures.
• Perform basic server troubleshooting and maintenance tasks.
• Assist with the configuration and maintenance of network devices (routers, switches, firewalls).
• Troubleshoot network connectivity issues.
• Manage and maintain wireless networks.
• Basic understanding of network protocols (TCP/IP, DNS, DHCP).
• Install, configure, and support various business applications.
• Troubleshoot application-related issues and escalate when necessary.
• Coordinate with vendors for application support and upgrades.
• Assist with the setup and maintenance of phone systems (VoIP and SIP).
• Provision and manage user extensions and voicemail.
• Manage IVR and call routing.
• Troubleshoot phone system issues.
• Create and maintain accurate documentation of IT systems, configurations, and procedures.
• Provide timely and effective technical support to end-users via phone, email, and in-person.
• Prioritize and manage support requests through a ticketing system.
• Level 1 support of electronic medical record systems.
• Perform other duties as assigned to support the overall IT infrastructure.
• Willing and able to drive between multiple office locations as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree