IT Support Specialist

Readerlink Distribution Services • Oak Brook, IL

1d • $19 - $36 • Hybrid

About The Position

The IT Support Specialist is responsible for providing technical support and assistance to end-users, ensuring the smooth operation of IT systems and services. This includes troubleshooting hardware and software issues, providing training and guidance, and maintaining documentation.

Requirements

• High school diploma or general educational development (GED) diploma or certificate is required.
• Minimum one (1) year of experience in technical support or a related field is required.
• Displays collaboration, analytical, and organizational skills.
• Ability to read, interpret, and prepare documents such as instructions and procedure manuals.
• Must be able to work individually, both in-person and remotely, with non-technical personnel to implement and troubleshoot day-to-day support issues.
• Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook is required.
• Must have excellent communication skills, both written and verbal.
• Ability to speak with all levels of the organization and outside partners.
• Ability to communicate complicated information to others.
• Ability to read and interpret, and also to prepare documents such as instructions and procedure manuals.
• Must be proficient in basic mathematics: addition, subtraction, multiplication, and division.
• Ability to do algebra, calculate figures and amounts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• A methodical and organized approach to problem-solving.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware and software issues and resolve them in a timely manner.
• Install, configure, and maintain computer systems and applications.
• Maintain documentation for IT systems and procedures.
• Provide ongoing support in a part time role.
• Assist with technical support when required.
• Other duties may be assigned, directed, or requested.

Benefits

• Health Plans - Medical, Dental & Prescription
• Flexible Spending Accounts - Health & Dependent Care
• Disability, Life and Accident Insurance
• Vacation Pay & Paid Holidays
• 401(k) with Company Match
• Author Events
• Publisher-sponsored Book Club

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED