IT Support Specialist

Triad Partners•Lawrence, KS

1d•Onsite

About The Position

The IT Support Specialist will be part of the broader IT team and act as the primary interface for end-user support while helping to manage the infrastructure and security platforms that keep the business running. This is an early-career role—we’re placing strong emphasis on attitude, potential, and willingness to learn. If you’re curious, resourceful, and excited to grow your technical skills alongside a supportive team, this is a role you can grow into and grow with.

Requirements

Early-career role with emphasis on attitude, potential, and willingness to learn.
Curious, resourceful, and excited to grow technical skills.
Support and help administer cloud and SaaS platforms including Microsoft 365.
Support and help administer network platforms like Meraki and Mist.
Provide end-user software and hardware support for Windows and macOS endpoints.
Deploy applications to endpoints.
Identify opportunities to automate manual or repetitive IT processes.
Leverage AI tools to improve efficiency, response time, and overall support quality.
Contribute to and help lead IT projects and initiatives.
Partner with the broader IT team on rollouts, upgrades, and infrastructure improvements.
Respond to IT support requests and information security alerts.
Meet SLAs defined in the IT support framework.
Escalate complex issues to the next level of support.
Serve as a liaison with vendors and other service providers.
Assist with employee onboarding and offboarding.
Partner closely with the broader corporate IT team on cross-functional projects.

Nice To Haves

Hands-on experience supporting Windows and macOS / MacBook fleets in a business or enterprise setting.
Experience working in an enterprise IT setup.
Experience building automations or scripts (e.g., PowerShell, Python, low-code tools) to streamline IT operations.
Experience or solid foundational knowledge in Meraki or Mist networking and Wi-Fi.
Experience troubleshooting hardware and software issues related to corporate IT infrastructure.
IT certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals (or a desire to pursue them).

Responsibilities

Serve as the primary on-site IT presence at our Lawrence office, providing support to corporate users.
Support and help administer cloud and SaaS platforms including Microsoft 365 and network platforms like Meraki and Mist.
Provide end-user software and hardware support for Windows and macOS endpoints, including the deployment of applications to endpoints.
Identify opportunities to automate manual or repetitive IT processes, and leverage AI tools to improve efficiency, response time, and overall support quality.
Contribute to, and help lead, IT projects and initiatives—partnering with the broader IT team on rollouts, upgrades, and infrastructure improvements.
Respond to IT support requests and information security alerts, meeting SLAs defined in the IT support framework.
Escalate complex issues to the next level of support for timely resolution.
Serve as a liaison with vendors and other service providers.
Assist with employee onboarding and offboarding.
Partner closely with the broader corporate IT team on cross-functional projects.