IT Support Specialist

Aureate•Tampa, FL

16d

About The Position

Aureate Group is hiring an in-house IT Support Specialist to provide day-to-day technology support for its real estate and construction group in the Tampa area. The company is transitioning IT support from a managed service provider to an internal function. The specialist will be the primary contact for employees’ technology needs, administer Microsoft 365 onboarding and offboarding, resolve support issues, and maintain devices and accounts. The role will work with the Software team and management to implement an internal ticketing system. The position covers employee onboarding and offboarding, end-user support, device and account management, security fundamentals, email administration and security, and transition of services and documentation from the outgoing MSP. The specialist will support employees in person and remotely, including those at other offices, job sites, or working from home.

Requirements

At least 2 years in an IT support, help desk, or desktop support role.
Hands-on experience administering Microsoft 365, including the admin center, Exchange Online, Entra ID users and groups, licensing, and Teams.
Experience providing remote desktop support.
Comfort supporting Windows and macOS, as well as iOS devices.
Working knowledge of MFA, password management, and account security practices.
Clear, patient communication with non-technical people, in person and in writing.
Organized and self-directed, able to juggle requests, follow checklists precisely, and work without a large team nearby.
Discretion when handling confidential information, including executive and financial data.

Nice To Haves

Networking experience configuring and troubleshooting switches, firewalls, Wi-Fi access points, VLANs, DHCP, DNS, and VPN.
Experience with Intune or another MDM and with Apple Business Manager.
Experience with email security tools such as Microsoft Defender for Office 365, and with SPF, DKIM, and DMARC.
Experience in a small business or multi-company environment as a primary IT contact.
Scripting or automation experience with PowerShell or Microsoft Graph.

Responsibilities

Create, license, and configure Microsoft 365 and Entra ID accounts, including groups, shared mailboxes, distribution lists, and Teams memberships.
Prepare and issue laptops, phones, and accessories to new hires; guide them through accounts, MFA setup, and workplace tools.
Securely off-board departing employees by blocking sign-in, revoking sessions, converting or delegating mailboxes, transferring OneDrive data, reclaiming licenses, and recovering equipment.
Maintain onboarding and offboarding checklists and coordinate schedules with HR and managers.
Serve as the first point of contact for IT requests in person, by phone, Teams, and email.
Provide remote desktop support for employees at other offices, job sites, and home.
Troubleshoot Windows and macOS computers, iPhones, printers, peripherals, and common business applications.
Assist with software setup, sync and sharing issues, and effective use of workplace tools.
Handle password resets, MFA enrollment and recovery, and account lockouts.
Track requests in the ticketing system, close the loop with users, and escalate complex issues to vendors through resolution.
Maintain accurate inventories of hardware, software, and licenses; monitor license usage and flag unused or missing licenses.
Enroll and manage devices with Intune and Apple Business Manager, and keep devices patched and encrypted.
Apply security practices including MFA, least-privilege access, and timely removal of access for departing employees.
Support SaaS applications across company entities, including user provisioning and access reviews.
Manage Exchange Online mailboxes, shared mailboxes, distribution lists, aliases, and mail flow rules.
Monitor and tune spam, phishing, and malware protection; review quarantined messages; investigate reported suspicious emails and respond to compromised accounts.
Help employees recognize phishing and other email threats through quick tips and occasional training.
Support the transition of services, credentials, and documentation from the outgoing MSP.
Write clear how-to guides and internal runbooks for recurring tasks.
Recommend improvements to tools and processes as understanding of the business develops.
Work with the Software team and management to implement an internal ticketing system for company IT requests.