IT Support Specialist
About The Position
The IT Support Specialist provides technical assistance and support to staff at a home care company, helping ensure the smooth operation of computer systems, networks, and software applications. The role includes troubleshooting hardware and software issues, assisting with system upgrades, and maintaining IT security protocols in support of the company’s home care mission. The position provides first-line support to office staff and assists with the setup, configuration, and maintenance of IT equipment and systems. It also coordinates with an IT vendor on infrastructure, complex troubleshooting, security audits, and related work. The specialist maintains IT documentation and recommends improvements to systems and workflows. The stated schedule is Monday through Friday, 9:00 AM to 5:00 PM.
Requirements
- Associate or bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
- At least 2 years of experience in IT support.
- Proficiency in Windows OS, Microsoft 365, and basic networking.
- Strong problem-solving and communication skills.
- Ability to explain technical concepts to nontechnical users.
- Customer-service orientation, patience, and professionalism.
Nice To Haves
- IT support experience in healthcare or home care.
- Familiarity with EHR/EMR systems such as Homecare Homebase, ClearCare, or AxisCare.
- Knowledge of HIPAA compliance and healthcare IT.
Responsibilities
- Provide first-line IT support to office staff by phone, email, or in person.
- Diagnose and resolve hardware, software, network, and peripheral issues involving computers, printers, and mobile devices.
- Coordinate with the IT vendor on complex troubleshooting when needed.
- Assist with setup, configuration, and maintenance of workstations, laptops, printers, and security cameras.
- Monitor and coordinate with the IT vendor on IT infrastructure, including servers, routers, and firewalls.
- Assist with user account management for Google Workspace, Office 365, and EHR/EMR systems.
- Standardize systems and processes to support scaling operations.
- Ensure data backups and disaster recovery processes are functional.
- Enforce IT security policies to protect sensitive patient and company data.
- Assist with cybersecurity measures, including antivirus updates and phishing prevention.
- Oversee or coordinate system security audits and coordinate with third-party vendors when necessary.
- Maintain IT documentation, including troubleshooting guides and inventory logs.
- Recommend improvements to IT systems and workflows.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
