IT Support Specialist

OPSPro, LLC•Springboro, OH

About The Position

OPSPro provides small businesses and government contractors with compliance and operational support, including HR, payroll, accounting, contracting, and IT. The IT Support Specialist provides end-user support for local and remote users and installs, supports, and maintains local and remote computers. The role supports corporate application systems for email and intranet, handles multiple concurrent tasks as part of a cross-functional team, and takes on new projects and responsibilities while contributing to a positive team environment. The specialist provides technical support and problem management, troubleshoots and repairs hardware and software, supports laptops and VPN access, and assists the technical lead with projects from implementation through testing and production. The position requires communicating effectively with users at varying skill levels and documenting issues and solutions. On-call and evening or weekend hours may be required as needed for support and maintenance. Domestic and local travel may be required. Other duties and special projects may be assigned.

Requirements

Minimum 2–4 years of experience with computer systems support, helpdesk support, computer deployment, and imaging.
Experience with Office 365 administration and support, including end-user/client support.
Experience troubleshooting network and wireless issues; working knowledge of computer networks and Wi-Fi.
Experience supporting Windows 7 and Windows 10.
Working knowledge of Microsoft Office and Windows operating systems.
Experience installing software, patches, and updates on desktops and laptops.
Ability to work as the sole resource at client locations.
Experience supporting multiple clients or tasks simultaneously.
Customer-service and results orientation; problem-solving ability and willingness to seek assistance when necessary.
Self-starter with excellent oral and effective written communication skills, ability to manage multiple tasks, and sound decision-making skills.
Phone and interpersonal skills that promote end-user satisfaction.
Ability to perform the essential duties satisfactorily, subject to reasonable accommodation.
Ability to read, analyze, and interpret business and technical materials and governmental regulations; write reports, proposals, correspondence, and procedure manuals; and present information effectively.
Ability to apply fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, draw valid conclusions, and make sound business decisions.
Physical ability to sit, talk, type or hear regularly; walk frequently; use hands to finger, handle, or feel; and reach with hands and arms.

Nice To Haves

Technical certificates are a plus.
Experience with Linux and Macintosh operating systems.

Responsibilities

Provide remote and in-person technical support, incident support, and problem management for end-user technology issues, including computer operations, software support, setups, and error messages.
Troubleshoot and support software applications and business processes.
Troubleshoot and repair new or existing hardware.
Analyze and test new hardware and software configurations.
Provide technical support for local and remote laptop users, including rebuilds, reimaging, remote support, and VPN support.
Assist the technical lead with projects from implementation through testing and production.
Communicate effectively with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure and policy documents.
Update applications, websites, and content management systems accurately.
Update and maintain electronic records with current data.
Provide on-call support and work evening or weekend hours as needed for support and maintenance issues.
Travel locally and domestically as required.
Perform other duties and special projects as assigned.