IT Support Specialist

Capstone I T • Omaha, NE

38d • Onsite

About The Position

Capstone IT is helping our client to hire an IT Support Specialist. This person will be responsible for providing first-level technical support for end users. This role manages incoming tickets, resolving routine hardware and software issues, and escalating more complex problems to Tier 2 support.

Requirements

• Associate degree in IT, information systems, or computer science, or 2 years of related experience.
• Basic knowledge of computer hardware, Windows, Apple platforms, and Microsoft 365.
• Familiarity with network hardware and cabling.
• Strong customer service, communication, and troubleshooting skills.
• Ability to prioritize requests and work independently or with a team.

Responsibilities

• Respond to support requests, prioritize tickets, and document issues and resolutions.
• Troubleshoot Windows and Apple computers, Microsoft 365, printers, phones, and basic network issues.
• Provide timely support for point-of-sale systems.
• Assist with installing, configuring, and maintaining workstations, network devices, software, and device drivers.
• Maintain user accounts and access to network resources.
• Support audio/visual equipment and guide users on equipment and software use.
• Coordinate with Tier 2 support, other departments, and vendors to resolve issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree