IT Support Specialist

SeAH Superalloy Technologies•Temple, TX

9d•Onsite

About The Position

The IT Support Specialist is the first point of contact for technology issues across offices and the manufacturing floor. The role keeps employees productive by resolving hardware, software, network, and account problems and maintaining systems that support production. Working closely with the IT team and plant operations, the specialist installs and maintains equipment, manages user access, documents fixes, and helps roll out new tools. The ideal candidate is a patient problem-solver who communicates clearly with technical and non-technical staff. The position includes setting up laptops and related equipment; providing deskside support for printers, Teams Rooms, and other peripherals; troubleshooting Microsoft 365 applications; and assisting with SQL Server queries, data retrieval, reporting, and data discrepancy troubleshooting. The specialist also escalates issues when appropriate, contributes to SOPs and troubleshooting documentation, and identifies recurring issues and process improvements. The role offers hands-on experience with hardware, software, and office technology; exposure to SQL Server, business data, and reporting workflows; mentorship from experienced IT and data professionals; and development of technical, analytical, and customer service skills. Work takes place in a standard office environment with moderate noise and routine interruptions, with occasional time on the manufacturing floor. The position requires standard business hours, with flexibility during production or supply disruptions and occasional extended hours during peak HR cycles. Production-area visits require compliance with safety and PPE requirements.

Requirements

Associate or bachelor's degree in information technology, computer science, or a related field.
Basic understanding of Windows OS and Microsoft 365.
Familiarity with SQL concepts such as SELECT, JOIN, and filters.
Strong troubleshooting mindset and willingness to work through problems independently.
Good communication skills and comfort working directly with end users.
Ability to recognize when to escalate issues to the IT team.
Ability to sit or stand for extended periods and move throughout the office as needed.
Regular use of hands for typing, writing, and computer work.
Ability to lift or carry light office items, typically up to 15 lbs.
Ability to read screens, documents, and electronic communications clearly.
Ability to maintain confidentiality and handle sensitive information.
Ability to work standard business hours with flexibility during production or supply disruptions.
Ability to comply with safety and PPE requirements when entering production areas.

Responsibilities

Set up and configure new laptops and related equipment.
Assist with hardware deployments, including docking stations, monitors, and peripherals.
Provide deskside support for printers and Teams Rooms.
Troubleshoot Microsoft ecosystem applications, including OneDrive, Outlook, Office 365, and Teams.
Help users resolve login, synchronization, connectivity, and configuration issues.
Work within SQL Server environments to perform basic queries and retrieve data.
Support report writing and updates, including troubleshooting data discrepancies.
Collaborate with IT and business stakeholders to understand reporting requirements.
Escalate requests when appropriate, particularly environment-specific issues or unclear scenarios.
Assist in developing and refining SOPs, troubleshooting guides, and other documentation.
Identify recurring issues and suggest process improvements.
Maintain confidentiality and handle sensitive information in shared office spaces.
Comply with safety and PPE requirements when entering production areas.