IT Support Specialist

MIT • Cambridge, MA

19d • Hybrid

About The Position

Provides direct desktop and end-user technology support for the two LNS facilities in Cambridge and Middleton. Responsible for analyzing and resolving Information Technology (IT) hardware, software, network, and security issues on a day-to-day basis and serving as the primary user-facing contact for assigned incidents and service requests.

Requirements

• Bachelor’s degree in computer science, information technology, engineering, mathematics, physics, or a related field.
• A minimum of three years of relevant work experience in desktop and end-user support in a Windows or Macintosh environment.
• Experience installing, configuring, maintaining, and troubleshooting computers, operating systems, printers, peripherals, productivity applications, email clients, VPNs, software, and network connectivity.
• Ability to diagnose technical problems, establish priorities, manage multiple requests, and follow issues through completion.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills to clearly communicate technical information and provide courteous, patient, and professional service to users with varying levels of technical experience.
• Ability to work independently and collaborate effectively with other technical specialists.
• Ability to lift 20 lbs. and to move and install computers, monitors, printers, and related equipment with reasonable accommodation.
• Ability to travel regularly between Middleton and Cambridge by car.

Nice To Haves

• Experience supporting users in a scientific, engineering, research, laboratory, or higher education environment.
• Experience supporting engineering or scientific applications such as SolidWorks, COMSOL Multiphysics, or ANSYS.
• Familiarity with network, license, server, and endpoint management tools.
• Software development.
• Remote support.
• Asset management.
• Experience using Artificial Intelligence (AI) for IT-related design, configuration, and troubleshooting projects.
• Experience supporting conference room technology, mobile devices, and facility applications.
• Familiarity with MIT computing services and security requirements.

Responsibilities

• Analyze and resolve Information Technology (IT) hardware, software, network, and security issues.
• Provide direct desktop and end-user technology support.
• Serve as the primary user-facing contact for assigned incidents and service requests.
• Travel regularly between Middleton and Cambridge by car.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level