IT Support Specialist

Particle Measuring Systems•Niwot, CO

8d•Onsite

About The Position

Particle Measuring Systems is seeking an IT Support Specialist to contribute to the IT team by providing customer-focused technical support and helping achieve team and company goals. The role supports the company’s systems across global operations, keeping them efficient, secure, and up to date. The specialist will collaborate with colleagues and cross-functional teams and contribute to reliable solutions, professional excellence, quality, and continuous improvement. The position provides first- and second-level support for company systems, applications, and related hardware. It includes troubleshooting, installation and maintenance, remote and on-site support, issue documentation, asset inventory, and administration of Active Directory users and groups, permissions, and email systems. The specialist will also support the Microsoft 365 and Azure environment, particularly Outlook, Microsoft Teams, OneDrive, and SharePoint. This is a 100% onsite role in Niwot, Colorado, primarily operating in an office environment. The role may require sitting, standing, and computer use for extended periods, as well as occasional lifting of up to 20 pounds. The position offers a competitive hourly range of $29.00–$38.50 and a comprehensive benefits package.

Requirements

Associate's degree in information technology or equivalent experience.
Strong understanding of computer hardware and software systems.
Knowledge and understanding of Microsoft 365 and Azure.
General knowledge of Microsoft Exchange, both on-premise and online.
General knowledge of Hypervisor technology, including Hyper-V and VMware.
Understanding of networking, including DNS, DHCP, and TCP/IP.
Understanding of Microsoft Server technologies, including Active Directory, file and folder permissions, print management, and Remote Desktop.
Experience with cloud-based technology and applications.
Strong documentation skills.
Experience troubleshooting and resolving technical issues.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong and creative problem-solving and analytical skills.
Ability to work in a fast-growing team.
Excellent customer service.

Responsibilities

Provide first- and second-level technical support for Particle Measuring Systems, software applications, and related hardware.
Troubleshoot and resolve technical issues efficiently and effectively, escalating complex problems as needed.
Install, configure, and maintain computer hardware and software systems.
Provide remote and on-site technical support to customers as required.
Document and track customer issues and resolutions.
Maintain inventory of hardware and software assets.
Participate in developing and improving IT support processes and procedures.
Manage Active Directory users and groups, permissions, and email systems.
Support the Microsoft 365 and Azure environment, especially Outlook, Microsoft Teams, OneDrive, and SharePoint.
Continuously evaluate processes to improve efficiency, quality, and safety.