IT Support Specialist - Full Time

R&R Solutions•Gravette, AR

4d•Onsite

About The Position

At R&R Solutions, our internal IT team keeps our entire operation running smoothly. As an IT Support Specialist, you will be the go-to technical partner for our internal teams, ensuring our employees have the seamless hardware and software performance they need to drive our business forward. This is a dynamic, agile environment where you will be a highly visible, critical teammate. You will work directly with our internal staff, collaborate with various IT functions, and solve a wide variety of daily technical challenges. If you are looking for a professional role where your technical skills directly impact company success and your growth is supported, you'll fit right in.

Requirements

Strong working knowledge of Windows Operating Systems, MS Office Suite, web-based applications, and general networking principles.
A High School Diploma/GED is required.
Exceptional verbal and written communication skills with a track record of delivering courteous, professional customer service.
The organizational skill to manage changing priorities in a lean, fast-paced environment.

Nice To Haves

2+ years of help desk/technical support experience or a CompTIA A+ certification is highly preferred.
Flexibility to occasionally handle rare evening or weekend support if a critical business need arises.

Responsibilities

Diagnose, troubleshoot, and resolve incoming hardware, software, and application support requests from R&R employees.
Prioritize and track incidents in our database, managing the escalation of high-priority issues and working directly alongside our broader IT, network, and development functions to deploy solutions.
Maintain internal efficiency by following up on issues, analyzing support trends to report to department heads, and utilizing our internal knowledge base to keep company systems running smoothly.