IT Support Specialist

Parent Cooperative Community•Sacramento, CA

9d•Onsite

About The Position

PCC is seeking a dependable, customer-focused IT Support Specialist to provide hands-on technical assistance and day-to-day support to employees across the organization. The role supports Microsoft 365 applications, troubleshoots equipment, and helps maintain the systems and processes employees rely on. It also supports routine administrative and communication functions. The position requires patience, clear communication, professionalism, initiative, a positive attitude, and strong follow-through. The role is in-office, with travel between PCC locations, including the Sacramento office and Woodland Retreat Center.

Requirements

Experience in IT support, help desk services, customer service, or a related field; relevant hands-on technical experience or education may also be considered.
Working knowledge of Windows computers, Microsoft 365, email, and common office technology.
Strong interpersonal and customer service skills, including active listening, patience, and professional communication.
Ability to explain technical concepts and troubleshooting steps to nontechnical users.
Practical problem-solving skills and the ability to work through issues methodically.
Strong organization, attention to detail, and ability to manage competing priorities.
Proactive approach to resolving issues, accepting responsibility, and following through on commitments.
Ability to work independently while collaborating effectively with colleagues and leadership.
Ability to travel between PCC locations as required.

Nice To Haves

CompTIA A+ certification or progress toward an entry-level IT certification.
Experience supporting Microsoft 365, SharePoint, Teams, printers, and user accounts.
Familiarity with basic networking, equipment inventory, and help desk documentation.
Experience managing shared inboxes or routing administrative communications.

Responsibilities

Provide day-to-day help desk support for computers, software, printers, email, connectivity, and other common technology issues.
Troubleshoot technical problems, identify practical solutions, and escalate issues when additional support is needed.
Assist employees with Microsoft 365 applications, including Outlook, Teams, and SharePoint.
Set up and maintain computers, monitors, docking stations, software access, and related equipment.
Assist with basic network troubleshooting, printer setup, and equipment maintenance.
Support technology needs at PCC's Sacramento office and Woodland Retreat Center.
Document technical issues, troubleshooting steps, and resolutions.
Serve as an approachable and reliable point of contact for employees seeking technical assistance.
Listen to staff concerns, clarify issues, and work toward timely resolutions.
Explain technical information in clear, practical language to employees with different levels of technical knowledge.
Maintain patience and professionalism when assisting employees experiencing disruptions or frustration.
Communicate progress, set realistic expectations, and follow through on outstanding requests.
Help employees become more confident using organizational technology and communication tools.
Recognize when issues require escalation and ensure employees understand the next steps.
Assist with mail and package sorting and distribution.
Monitor PCC's general informational email inbox, identify messages without an assigned owner, and route communications to the appropriate person or department.
Review incoming communications and forms to identify their general purpose and appropriate routing.
Assist with technology inventory management and maintain organized records.
Complete routine administrative tasks accurately and consistently while protecting confidential organizational information.
Travel between PCC locations as required.