IT Support Specialist

LAVELLE INDUSTRIES INC. • Burlington, WI

19d • Onsite

About The Position

Lavelle Industries is seeking an IT Support Specialist to support employees and operations in Burlington, Wisconsin. The position provides technical support, manages the organization’s Helpdesk process, identifies opportunities to improve and standardize processes, and works with the Network Administrator to maintain network systems and implement upgrades. The role also includes daily support for backups, Windows updates, and security upkeep; managing consignment inventories; and recommending equipment purchases. The successful candidate combines education and experience, communicates effectively with technical and nontechnical customers, and stays current with technology. The position requires on-site availability between 7 a.m. and 5 p.m., as well as intermittent availability for emergency support.

Requirements

• High school diploma required; an Associate’s or Bachelor’s degree in IT or a related field is preferred but not required, or equivalent experience.
• Demonstrated desire to learn and stay current with recent trends and technology.
• Experience installing, supporting, and troubleshooting Windows Servers, Microsoft Office Suite, and Active Directory.
• Experience with PC workstations, servers, laptops, printers, Cisco switches and routers, and various smart devices.
• Ability to support users of Adobe, Creative Cloud, Solidworks, AutoCAD, miniTab, and Sage FA.
• Solid conceptual understanding of networking.
• Ability to communicate with personnel outside IT to investigate issue root causes and explain resolutions and troubleshooting in a manner suited to their technical knowledge.
• Willingness and availability to work on-site between 7 a.m. and 5 p.m. and be intermittently available for emergency support.
• Must be insurable as an Authorized Driver under the company policy in force.
• Confident, autonomous self-starter who can perform multifunctional tasks and achieve desired results.
• Energetic, enthusiastic, responsible, and positive, including when facing obstacles.
• Collaborative and constructive relationship-building with customers, manufacturing staff, sales, and management.
• Strong work ethic combining hustle, process capability, and problem-solving.
• Persuasive and tactful approach with customers while carrying out responsibilities and pursuing company goals.
• Interpersonal skills and ability to build and maintain relationships through technical knowledge, personality, and communication.
• Regularly follows up rather than waiting for others.
• Organized and able to perform multifunctional tasks without adversely affecting results.

Nice To Haves

• Experience with Linux RedHat, UniVerse, SQL Server, Cisco CUCM, ESXi, and vSphere.
• Ability to speak Spanish.
• Associate’s or Bachelor’s degree in IT or a related field.

Responsibilities

• Manage and execute the organization’s Helpdesk process, prioritizing urgent and important requests while responding to all requests in a timely manner.
• Communicate effectively in writing and orally with internal and external customers.
• Identify Helpdesk trends and propose or implement solutions to recurring issues, including developing standard work, investigating root causes, and planning projects.
• Remove obstacles by managing available internal technical resources.
• Provide daily support for backups, Windows updates, and security upkeep, and respond to issues as they arise.
• Manage consignment inventories to meet customer expectations and company goals.
• Recommend equipment purchases as needed.
• Work with the Network Administrator on projects to maintain network health and implement upgrades and improvements.
• Keep up with technological trends and advances.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED