It Support Specialist

TEKsystems•Nashville, TN

18d•$18 - $22•Onsite

About The Position

The IT Support Specialist provides end-user support in a service desk or IT call center environment. The role involves managing call volume and ticket priorities, supporting Windows 10 desktops and mobile devices, handling Active Directory account tasks, assisting with video conferencing tools, and tracking service requests in a ticketing system. This is a contract position based onsite in Nashville, Tennessee, with a stated pay range of $18.00–$22.00 per hour. Benefits may be available depending on eligibility, job classification, and length of employment.

Requirements

Experience working in an IT call center or service desk environment.
Knowledge of Active Directory, including account management, password resets, and navigation across organizational units.
Experience supporting devices, including iOS setup, troubleshooting, and mobile device deployment.
Familiarity with video conferencing tools such as Microsoft Teams, Cisco WebEx, and Cisco Presence solutions.
Experience using ticketing systems such as ServiceNow.
Skills in support, troubleshooting, customer service, Windows 10, desktop support, Active Directory, and help desk operations.

Responsibilities

Manage call volume and prioritize service desk tickets.
Support end users with Windows 10 and desktop issues.
Manage Active Directory accounts, perform password resets, and navigate organizational units.
Set up, troubleshoot, and support iOS devices and mobile device deployments.
Provide end-user support for Microsoft Teams, Cisco WebEx, and Cisco Presence solutions.
Track, document, and manage service requests using a ticketing system such as ServiceNow.