IT Support Specialist
Jobs for Humanity•Kansas City, MO
About The Position
The IT Support Specialist provides basic technical assistance to employees, troubleshoots computer and software issues, and helps ensure company systems operate smoothly. The role supports employees through email, chat, or phone and escalates complex technical issues to the appropriate IT team.
Requirements
- High school diploma or equivalent.
- Basic knowledge of computers, software, and operating systems.
- Good problem-solving and troubleshooting skills.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Good organizational and time-management skills.
- Willingness to learn new technologies and IT systems.
- Basic knowledge of Microsoft Office and common computer applications.
Responsibilities
- Assist employees with computer, software, and network issues.
- Install, configure, and update computer systems and applications.
- Troubleshoot technical problems and provide solutions.
- Help manage user accounts, passwords, and system access.
- Maintain IT equipment and keep records of technical issues.
- Provide friendly technical support through email, chat, or phone.
- Escalate complex technical issues to the appropriate IT team.
Benefits
- Competitive hourly pay.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Retirement savings plan (401k).
- Flexible work schedule.
- Paid training and professional development.
- Employee wellness programs.
- Career growth and advancement opportunities.
- $400 sign-up bonus.
- Supportive and collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
