IT Support Specialist

Baltimore Country Club•Lutherville, MD

23d•$25 - $28•Onsite

About The Position

Baltimore Country Club is hiring a full-time IT Support Specialist to join its Information Technology Department. The position supports departments across the Club and works at both the Roland Park Clubhouse and the Five Farms Clubhouse in Lutherville. The role provides end-user technology support, equipment deployment and maintenance, troubleshooting, and audiovisual setup and support for meetings and Club events. Compensation is competitive and based on skills and experience.

Requirements

Two years of hands-on experience with networking and equipment deployment.
Understanding of basic computer and network concepts and terminology.
Basic technology support knowledge, including setting up, configuring, and troubleshooting computers, peripherals, and other technology equipment.
Experience with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Basic audiovisual event setup experience, including setting up and supporting AV equipment for meetings and events.
Network+ and A+ certifications, or equivalent experience and knowledge.
Strong technical troubleshooting skills and ability to diagnose and resolve common technology issues.
Experience troubleshooting PCs, scanners, printers, and portable handheld terminals.
Ability to configure new or reimaged computer systems.
Associate degree or equivalent technical education, along with one to three years of experience working in a production environment.
Excellent written and verbal communication skills and comfort communicating in person and via phone or radio with colleagues, managers, and vendors.
Ability to stand and walk for extended periods, potentially up to 10–12 hours, and lift up to 40 pounds.
Willingness to work a flexible schedule, including some evenings, weekends, and holidays, as required to support Club operations and events.
Flexibility in hours and availability, particularly during special events and periods of increased activity.
Highly motivated, member-centric attitude; ability to work independently and take initiative.
Ability to prioritize work based on departmental and operational objectives.
Teamwork, customer service, hospitality, communication, learning, and direction-following skills suited to a fast-paced environment.

Responsibilities

Set up computers and printers for new hires.
Provide users with access to shared files and printers and configure email accounts.
Prepare projectors and audiovisual equipment for meetings and presentations and assist with conference calls.
Perform general maintenance, technical troubleshooting, and repairs on technology equipment.
Set up and support audiovisual equipment for Club events, including TVs, projection systems, screens, and sound equipment.
Support technology operations at the Roland Park and Five Farms Clubhouses.
Prioritize work according to departmental and operational objectives and perform other related duties as required.