IT Support Specialist

Valley College•Fairlawn, OH

17d•Onsite

About The Position

The IT Support Specialist provides hands-on technical support to students, faculty, and staff to ensure reliable operation of campus technology systems and services at the Cleveland and Fairlawn campuses. The role supports a student-centered learning environment through troubleshooting, system maintenance, onboarding, training, and helpdesk services. It requires proficiency with Windows operating systems, Office 365 administration, Moodle and foundational networking, as well as strong problem-solving and professional communication skills and strict attention to confidentiality and privacy. This is a full-time, non-exempt, hourly, onsite position. Standard hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 3:00 p.m. Occasional evening or weekend work may be required, and travel between the Cleveland and Fairlawn campuses is required. The position has no direct supervisory responsibilities and collaborates with staff and faculty to support student success.

Requirements

Proficiency with Windows operating systems, Office 365 administration, and learning management platforms such as Moodle.
Foundational networking skills, including Wi-Fi troubleshooting and basic support of routers, switches, and access points.
Strong problem-solving abilities and clear, professional communication.
Ability to work independently and collaboratively while upholding confidentiality and privacy standards.
Preferred education: Associate degree or higher in Information Technology, Computer Science, or a related field.
No license is required.
If the college credential is a bachelor's degree or higher, a minimum of two years of hands-on IT support experience in help desk, desktop support, or end-user technology support is required.
If the college credential is an associate degree or another credential, a minimum of five years of relevant practical experience is required.
Ability to remain seated, stand, or move around for extended periods; maintain sufficient visual acuity to read, review, and prepare documents; and perform physical tasks that may include moving, positioning, lifting and carrying, reaching, bending, stooping, or handling materials and equipment.
Ability to travel between the Cleveland and Fairlawn campuses.

Nice To Haves

Experience supporting educational environments.
Experience with LMS platforms such as Moodle, device imaging and deployment, printers, and basic networking.
Familiarity with printer management, camera systems, and basic IT infrastructure.
Nationally recognized certifications such as CompTIA A+, CompTIA Network+, or current Microsoft certifications in Microsoft 365 or modern desktop.

Responsibilities

Diagnose and resolve hardware, software, and connectivity issues, including laptop, desktop, and software problems.
Maintain, repair, and upgrade computer systems, laptops, printers, peripherals, and networking equipment such as routers, switches, firewalls, and access points.
Support campus Wi-Fi and troubleshoot campus camera systems.
Manage requests and deployment of laptops for incoming staff and faculty, including configuration, setup, and onboarding support.
Oversee daily library printing operations from 10:30 a.m. to 12:30 p.m., including printer troubleshooting, toner replacement, and supply ordering.
Import Moodle shells for the Veterinary Department at the start of each block and provide Moodle troubleshooting and password resets.
Set up Moodle passwords for incoming students.
Keep laptop carts organized, charged, and ready for use, with assistance from DFI for distribution.
Develop student orientation training resources for Moodle, Campus Portal setup, email configuration, and Microsoft Office tools and best practices.
Respond promptly and professionally to technical support requests from staff, faculty, and students.
Provide training and guidance on technology usage, security, and best practices.
Document recurring issues and propose long-term solutions.
Manage and promote use of the ticketing system.
Support educational and administrative applications, including Office 365, Moodle, and student information systems, and ensure software remains up-to-date and functional.
Develop a professional development plan and provide documentation demonstrating its execution.
Attend departmental and committee meetings and participate in professional development and compliance training.
Travel between Cleveland and Fairlawn campuses and, as required, to off-site work-related locations or campus events.
Perform other duties as assigned.