Jr. IT Support Specialist

WebFX•Harrisburg, PA

1d•Onsite

About The Position

WebFX is seeking an entry-level candidate for our IT Support team! Our ideal candidate has a bachelor's degree (or will soon have one!), a track-record of strong academics, and is excited about all things technology and tech support. Related experience is awesome to have, but never required - we'll train you on everything you need to know.

Requirements

A Bachelor's Degree: All majors welcome!
GPA: 3.4 or above
Prior experience working, in any field (for example: a part-time job, summer job, internship, etc)
Strong verbal and written communication skills
Customer service experience (in any industry)
Ability to translate technical information into simple terms
Passion for technology and love staying up to date with new and emerging tech
Professional, dependable, and self-motivated
Take pride in your work and always strive for high-quality results
Work with urgency and enjoy getting things done
Proactive when it comes to solving problems
Lifelong learner, and are always looking to stretch and grow your skills
Love thinking both creatively and analytically, and love using data to make decisions

Nice To Haves

Experience in tech support or IT Help Desk-related work
Excel/Google Suite
Solid understanding of both Windows and Mac OS
Solid understanding of the latest business office technologies
Familiarity with using AI tools

Responsibilities

Perform Help-Desk Support for Our Internal Team (About 60% of your day)
Respond to support tickets from team members when they run into technology issues
Help solve problems with computer systems, software, hardware, and other workplace technology
Educate team members on technology, and walk with them through the problem-solving process
Run diagnostic programs to identify and resolve problems
Respond promptly to team member questions either in-person or over email, as the situation requires
Resolve technical problems with Local Area Networks (LAN), WiFi, and other systems
Create and Manage Team Member Accounts and Workstations (About 30% of your day)
Install and configure new Windows and Mac workstations for incoming team members
Create and configure new company accounts for team members
Support Technical Process Improvements Across Our Team (About 10% of your day)
Research and introduce solutions to emerging technology challenges that may arise
Document new company processes in clear, easy-to-follow language that team members of all technical backgrounds can understand

Benefits

Comprehensive, On-the-Job Training and Career Development
Initial "career kickstart" training to learn foundational hard skills over the first few months on the job
Ongoing advanced training sessions from industry experts as you progress further in your role
Regular team Lunch-and-Learns in our on-site training amenities
Career Growth and Upward Progression Paths
Merit-based promotions are abundant for new team members who meet or exceed performance metrics
Regular 1-on-1 check-ins with a manager to support career growth
In-Person Experience Alongside Our Team of Industry Experts
Flexible Schedule: Start your day between 8-10 am
Health, vision, dental, and supplemental insurance with multiple plans and options to choose from, including HSA and FSA options with contribution matching
100% Company 401k Matching: Up to 4%
Generous PTO
New parent support (and paw-ternity leave!)
All technology & equipment provided - every FXer receives a tech set-up valued at ~$1500, plus a personal desk fund for any extra touches you want to add to your space!
24/7 on-site gym and an employee wellness program including a free FitBit, fitness challenges, and a Headspace account
Complimentary coffee service by our on-site barista, tea bar, pet-friendly office spaces, casual dress code, surprise catered meals, and more
Charitable donation matching and local volunteer opportunities
#FXBuilds program has positively impacted over 15,000 people around the world
Home buyer program
Profit sharing
Personal desk fund
Green commute benefits