IT Support Specialist (87840)
About The Position
The Gill Corporation is seeking an IT Support Specialist to serve as the primary resource for ad hoc service and routine maintenance of company hardware and systems. The role works under the close direction of senior personnel and requires a moderate understanding of general aspects of the job. It reports to the IT Operations Manager. The position provides support for end users and company technology, including responding to requests, maintaining endpoint protection software and inventory management applications, assisting with installations and upgrades, and preparing documentation. The role follows IT standard work processes and may suggest improvements to policies and procedures. Other essential duties may be assigned. This position requires access to information subject to ITAR and/or EAR controls. Applicants will be asked to provide documentation verifying U.S. person status under those regulations. Certain positions may require the ability to obtain and maintain a DOD Secret Clearance. The Gill Corporation is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.
Requirements
- 0–2 years of practical experience.
- Completed associate degree or certificate program in computer technology.
- Strong customer service skills.
- Provide documentation verifying U.S. person status under ITAR and/or EAR requirements.
Responsibilities
- Respond to end-user phone, email, or chat requests to resolve basic computer application, system, device, access, or performance issues.
- Escalate problems to appropriate levels or teams.
- Maintain endpoint protection software and inventory management applications.
- Support software or device installations and upgrades, set up user profiles, or reset passwords.
- Install, configure, and upgrade PC software and hardware with supervision.
- Prepare user and technical documentation.
- Adhere to IT standard work processes and suggest improvements to policies and procedures.
- Perform other essential duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
