IT Support Specialist

Airbus DS Government Solutions • Plano, TX

11d

About The Position

IT Support Specialist Airbus DS Government Solutions, Inc. (Airbus DS-GS) is seeking an IT Support Specialist to join our dynamic team. As an integral member of our IT group, you will play a key role in ensuring the smooth operation of our organization's technological infrastructure. The ideal candidate possesses a strong technical aptitude, excellent problem-solving abilities, and a commitment to delivering exceptional customer service. If you thrive in a fast-paced environment, enjoy tackling diverse technical challenges, and have a passion for providing end-user support, we invite you to apply and contribute to the continued success of our technology-driven initiatives.

Requirements

• 3 or more years of Information Technology and Microsoft 365 support experience.
• Demonstrated, intensive knowledge of hardware, software, and network communications.
• Excellent customer service skills to provide a positive support experience.
• Analytical and problem-solving skills to diagnose and resolve IT issues efficiently.
• Must be US Citizen.

Nice To Haves

• Degree in computer science or related field is preferable.
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or other IT recognized certifications may be beneficial.

Responsibilities

• Provide user and computer management support for our Microsoft 365 environment.
• Troubleshoot and resolve IT problems, both remotely and on-site.
• Install, configure, and update software and hardware components.
• Provide technical assistance to end-users regarding hardware, software, and network-related issues.
• Support the day-to-day operations of our computer network.
• Manage customized configurations based on various platforms and operating systems.
• Collaborate with IT team members to ensure efficient operation of the organization's desktop and network computing environment.
• Manage customer support calls and help desk application responsibilities.
• Create and update documentation for IT processes and procedures.
• Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree