IT Support Specialist

Creature • Birmingham, AL

30d • Hybrid

About The Position

Provide rapid, reliable technical support across hardware, networking, and systems to keep Creature's teams productive. You'll respond to user issues, troubleshoot problems, and escalate appropriately. This is hands-on technical work where speed, accuracy, and clear communication matter every day.

Requirements

• High school diploma or equivalent; ongoing technical education (certifications, training) expected.
• Strong troubleshooting mindset and comfort learning new systems quickly.
• Basic hardware knowledge: desktops, laptops, peripherals, monitors.
• Familiarity with Windows and/or Mac operating systems.
• Ability to follow documentation, ask questions, and work independently on routine tasks.
• Professional communication skills—you'll interact with people across the company.

Nice To Haves

• Bachelor's degree in Information Technology, Computer Science, or related field.
• CompTIA A+ certification or in progress.
• Basic networking knowledge (TCP/IP, DNS, DHCP concepts).
• Experience with helpdesk or technical support.
• Familiarity with ticketing systems or IT service management tools.

Responsibilities

• Own the ticket queue. Respond to hardware, software, and connectivity issues with urgency.
• Troubleshoot at the root, document solutions, and close tickets with accuracy. Escalate clearly to the IT Manager if unable to solve.
• Support hardware deployment, setup, and maintenance.
• Image machines, manage peripherals, inventory equipment, and coordinate with vendors on repairs or replacements.
• Assist with network troubleshooting, connectivity issues, and device configuration.
• Work within established network architecture under the IT Manager's direction.
• Maintain accurate ticketing records. Document problems and solutions.
• Keep system documentation current.
• Set up new hire equipment, provision access, verify systems work, and confirm user readiness on Day 1.

Benefits

• This is a hands-on technical role where you'll build foundational skills in hardware, networking, and troubleshooting.
• You'll work for an IT Manager who expects you to learn, ask good questions, and grow.
• As you develop expertise, you'll take on more complex issues and build toward senior technical or specialization roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED