IT Support Specialist

Valley Children’s Healthcare•Madera, CA

1d•Onsite

About The Position

As an IT Support Specialist I, you will be accountable for providing customer support for IT end user technology. This includes serving as the first point of contact for hospital employees, physicians, and affiliates that utilize Information Technology Services. In providing support, you will be accountable for diagnosing, troubleshooting, and resolving end user technology issues via remote or in person support. This includes but is not limited to computer maintenance, desktop and network troubleshooting, printers, operating systems (Windows, OSX, iOS and Android), knowledgebase maintenance, user management, and all standard and specialized software used within the environment. You will participate in the installation, configuration, troubleshooting, and maintenance of workstations, printers, mobile devices, IP communication devices and related software applications. You will also assist in the refresh of hardware and software ensuring the asset life cycle management strategy is being adhered to. The role involves providing user training in aspects of desktop and network usage throughout the hospital, serving as a resource to staff. This position ensures incidents and service requests are documented and tracked in the Information Technology Service Management (ITSM) system, and you will manage ticket status and resolution to meet service level agreements. Additionally, you will ensure the inventory management software is maintained and kept current. This position requires coordination with other I.T. departments and vendors to escalate and resolve technical problems with the desktop computing equipment and software.

Requirements

College Degree - 4 year or equivalent experience
Minimum four (4) years experience
Excellent written and verbal communication skills
Excellent problem solving and troubleshooting skills
Exceptional customer service skills
Experience with various versions of Microsoft Office applications including MS Word, MS PowerPoint, MS Excel, MS Access
Knowledge of system tools such as Active Directory and DHCP
Knowledge of desktop, mobile and server operating systems

Nice To Haves

CompTIA A+, Network+, etc. certifications
Minimum one (1) year experience In the field or a related area
Experience with email systems and their basic functionality
Hands-on experience with installation and use of peripheral devices (i.e. Scanners, Printers, etc.)

Responsibilities

Provide customer support for IT end user technology.
Serve as the first point of contact for hospital employees, physicians, and affiliates that utilize Information Technology Services.
Diagnose, troubleshoot, and resolve end user technology issues via remote or in person support.
Perform computer maintenance, desktop and network troubleshooting.
Support printers, operating systems (Windows, OSX, iOS and Android).
Maintain knowledgebase.
Perform user management.
Support all standard and specialized software used within the environment.
Participate in the installation, configuration, troubleshooting, and maintenance of workstations, printers, mobile devices, IP communication devices and related software applications.
Assist in the refresh of hardware and software ensuring the asset life cycle management strategy is being adhered to.
Provide user training in aspects of desktop and network usage throughout the hospital.
Serve as a resource to staff.
Ensure incidents and service requests are documented and tracked in the Information Technology Service Management (ITSM) system.
Manage ticket status and resolution to meet service level agreements.
Ensure the inventory management software is maintained and kept current.
Coordinate with other I.T. departments and vendors to escalate and resolve technical problems with the desktop computing equipment and software.