Kelley Automotive Group IT Support Specialist

Kelley Automotive Group LLC • Fort Wayne, IN

18h • Onsite

About The Position

The IT Support Specialist provides IT-related end-user support, customer service on company-supported applications and platforms, troubleshoots problems, and advises on appropriate actions. This role reports to the Information Security & Technology Director.

Requirements

• Must be available to work 40-45 hours a week.
• Must be available on weekends and evenings as needed.
• Basic knowledge of Microsoft Windows 11, Active Directory and Windows File and Print Sharing required.
• Must have a high school diploma or the equivalent.
• Must have ability to read, comprehend and follow instructions.
• Must have excellent communication skills, verbal and written.
• Must have professional personal appearance.
• Must have a valid Indiana driver’s license and good driving record.

Nice To Haves

• Experience with Apple devices helpful.
• Working towards an Associate’s degree or higher in Computer Science, Computer Engineering, Information System or similar degree path is preferred.
• CompTIA A+ or greater certification is preferred.
• Previous IT work related experience.

Responsibilities

• Respond to requests for technical assistance in person, phone, or remotely.
• Respond to and update help desk tickets promptly and efficiently.
• Troubleshoot and resolve IT related hardware and software issues.
• Research questions using available information and resources.
• Advise and assist end user on appropriate action.
• Follow standard Help Desk procedures.
• Inform management of recurring problems.
• Stay current with relevant technologies and solutions.
• Collaborate with Management teams regarding projects.
• Manage Company inventory.
• Any other tasks deemed necessary by Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED