IT Support Specliast

Cherrylake•Groveland, FL

18d•Onsite

About The Position

The IT Support Specialist role will be responsible for interfacing and fielding end user requests. They will be the first contact for end users in relation to the help desk and will identify the needs of the end user and solve the problem or escalate to senior staff. The IT Support Specialist will be responsible for all basic IT administrative tasks and will also provide all basic onsite support for all IMG Enterprises locations.

Requirements

High School Diploma required.
Knowledge in Windows operating system (Windows 10 & above).
Knowledge in Google Workspace environment, including Gmail, Google Sheets, Google Forms, Google Docs
Knowledge in MS Office Suite including Excel, Word, etc.
Good at documentation and inventory keeping
Proficient at using research tools to find information to solve problems autonomously
Basic knowledge in A/V for conference rooms and teleconferencing
Basic proficiency with network hardware, switches, modems and access points is expected
Strong communication skills to interact with users
Strong organizational skills with the ability to prioritize work effectively
Innovative problem solving, research and analytical skills
Valid driver's license and clean driving record.
Must be 21 years of age to drive a company vehicle

Nice To Haves

AA Degree in Information Systems or higher, Computer Science or related field is preferred.
One or more years of IT desktop support experience is preferred
Linux & Mac OS knowledge is a plus
Basic report building and dashboarding skills are a plus

Responsibilities

Provide first tier support for all end user requests including hardware, software, computer systems and properly field issues for escalation
Provide both onsite support and remote support to all organizational locations statewide. Travel to remote locations at least once per week in company vehicle
Provide computer support by troubleshooting and correcting problems on all end-user computing equipment issued by the department
Handle the purchasing of IT hardware and managing Purchase Order system with Central Inventory, and bank reconciliation/coding with Accounting
Organize and manage equipment for checkout. Manage the inventory of IT hardware, ordering when supplies are low, proper labeling of devices and inventory and management of company hardware via supporting systems
Responsible for onboarding and termination of users. This includes new account creation/deletion, hardware issued/repossessed, computer system setup and more
May be responsible for running Ethernet cable and installing various hardware such as radio systems for PtP networks and Access Points
Responsible for setting up and managing conference room Audio/Video
Works with supervisors to help implement new/needed internal systems
Ensures internal ticketing system is updated with daily tickets opened, follow-up tickets opened, and knowledge base up-to-date
Stay current with new computer technology and understand how these relate to ongoing problems and strategic planning