IT Support Specialist

JP Cullen•Janesville, WI

13d

About The Position

JP Cullen is seeking an IT Support Specialist to support employees across its offices and project sites. The company’s infrastructure is entirely cloud-based and it is pursuing the use of cutting-edge technologies. The position primarily works from either the Janesville or Madison office and also visits jobsites in the Milwaukee area. The IT Support Specialist reports directly to the Manager of IT and works independently while sharing knowledge and developing skills with the team through regular meetings. The role calls for a professional, diplomatic approach to internal and external customers, a positive work atmosphere, strong customer service, interpersonal communication, and problem-solving skills.

Requirements

At least an associate degree in MIS, Computer Science, or a related area, or two years of PC support or helpdesk experience.
Critical-thinking and reasoning skills related to technology.
Working knowledge of Windows, M365, networking/Wi-Fi, user management, and iOS/Android.
Basic project and time-management skills, including the ability to prioritize work based on business needs.
Passion for working with people to solve technology-related issues.
Excellent time-management skills and ability to work well under pressure and/or deadlines.
Professional and diplomatic customer service, interpersonal communication, and problem-solving skills.

Responsibilities

Respond to jobsite and office requests and resolve IT issues.
Visit jobsites to provide support and deploy workstations, printers, and network equipment in coordination with business units and the IT team.
Provide application support for M365/Microsoft Suite and related applications, Bluebeam, Adobe, Autodesk products, Procore, and MS Project.
Provide on-site wired network support and set up Wi-Fi.
Collaborate with jobsite and office staff and the Cullen IT team to suggest, develop, and test IT improvements.
Set up new PCs, install software, and repair equipment and related devices.
Train users to work with new computer hardware or software.
Diagnose problems and guide users through recommended problem-solving steps.
Use critical thinking and reasoning to resolve issues, problems, and tasks.