IT Support Specialist - Onsite in Perry, KY

Foundever®•Chavies, KY

2d•Onsite

About The Position

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever® combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021. Gold Stevie Award Winner for Great Employers in 2024 and 2022. We foster an exciting culture of creativity, connection, and commitment. Read more about our culture: Foundever® Stories.

Requirements

Communication
Team collaboration
Attention to detail
Adaptability
Time management
Customer focus

Responsibilities

Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and business applications
Troubleshoot hardware, software, connectivity, and access-related issues
Manage user accounts, passwords, and permissions across company systems
Install, configure, and maintain operating systems, applications, and IT equipment
Support onboarding and offboarding activities, including device preparation and account setup
Monitor and track support tickets to ensure timely resolution and communication
Document technical procedures, solutions, and support activities
Escalate complex technical issues to senior IT teams when required
Support cybersecurity practices by following company security policies and reporting risks
Collaborate with internal teams to improve IT services and user satisfaction