IT Support Specialist

Lava Island•Denver, CO

47d•$32 - $42•Hybrid

About The Position

The IT Support Specialist is the first point of contact for team members who need technology support at Lava Island’s parks and headquarters. The role helps keep park operations and the HQ team running by supporting point-of-sale systems, waivers, cameras, networks, laptops, and other technology. As the second person on the IT team, the specialist has meaningful ownership across help desk, desktop support, and application administration, with opportunity to grow the role as the IT function develops. The position handles support tickets, remote troubleshooting, vendor coordination, endpoint setup and lifecycle management, user accounts and permissions, and SaaS administration, including Microsoft 365 and Microsoft Entra ID. It also contributes to documentation and knowledge resources, participates in technology rollouts across HQ and parks, and provides occasional after-hours support when park incidents require it. The role follows a hybrid schedule of three days in the Denver office and two flexible days.

Requirements

Four or more years in a help desk, desktop support, or IT support role, with meaningful exposure to SaaS or application administration.
Working knowledge of Microsoft 365 and Microsoft Entra ID.
Experience working in an IT ticketing platform.
Strong written and verbal communication skills.
Ability to work independently supporting locations without on-site IT staff.
Ability to pass a background check.
Occasional after-hours availability for park incidents.
Customer-service mindset, methodical troubleshooting, clear communication with non-technical people, self-direction, comfort carrying meaningful scope, and steadiness under pressure.

Nice To Haves

CompTIA A+ certification.
Microsoft 365 Fundamentals (MS-900) certification.
Prior SaaS administration experience across a broader application portfolio.
Experience supporting a multi-site environment.

Responsibilities

Take support requests through the ticketing platform and work them to resolution.
Troubleshoot remotely with team members at parks across the country.
Coordinate with vendors when issues need to be escalated.
Contribute to the internal knowledge base and other internal documentation and user-facing knowledge resources.
Set up and configure laptops and workstations for new team members.
Manage hardware from procurement through deployment, tracking, and retirement.
Troubleshoot peripherals and basic network issues at the endpoint level.
Administer user accounts and access permissions in systems used by the parks.
Serve as a first-line contact with software vendors.
Provide SaaS administration support across the application portfolio, including Microsoft 365 and Microsoft Entra ID.
Participate in IT project rollouts across headquarters and parks.
Provide occasional after-hours support when a park needs it.