IT Support Specialist

Wiehler Mechanical•Calgary, AB

11h•CA$60,000 - CA$80,000•Onsite

About The Position

Join Our Team as an IT Support Specialist Are you a technically skilled problem-solver who enjoys helping people and thrives in a fast-paced environment? We're looking for an experienced IT Support Specialist to join our growing team. This is an excellent opportunity for someone who wants to expand both their technical expertise and professional skills while working alongside a highly experienced technical mentor. You'll play a critical role in supporting end users, maintaining IT systems, and ensuring our technology infrastructure operates smoothly. If you're customer-focused, detail-oriented, and passionate about technology, we'd love to hear from you.

Requirements

3–5 years of experience in an IT support or help desk environment.
Strong troubleshooting skills in: Windows operating systems, iOS (iPhone), Android devices
Experience supporting desktop hardware, software, and end users.
Strong communication and customer service skills.
Ability to manage multiple priorities and respond effectively to urgent issues.
Personable and approachable
Technically capable and curious
Solution-oriented mindset
Detail-oriented
Strong prioritization and communication skills
Low ego and coachable attitude
Ability to remain calm and professional when supporting frustrated users
Open-minded and adaptable to different approaches and technologies
Comfortable raising concerns, asking questions, and contributing ideas

Nice To Haves

Linux administration or troubleshooting experience
Scripting experience (Bash, PowerShell, Ruby, or similar)
Experience with Ansible or other infrastructure automation/configuration management tools
PC repair experience
Networking experience
CompTIA A+ or other IT certifications
Computer Science degree or related education

Responsibilities

Provide Level 1 Help Desk support to end users across the organization.
Troubleshoot and resolve Windows, Linux, desktop, software, and hardware issues.
Support Microsoft Outlook and various SaaS platforms.
Set up and deploy PCs, monitors, peripherals, and related equipment.
Create and manage user accounts and permissions.
Assist with network troubleshooting and basic networking tasks.
Diagnose and resolve technical issues efficiently while maintaining excellent customer service.
Document issues, solutions, and support activities.
Prioritize support requests and communicate timelines and expectations effectively.