IT Support Specialist
About The Position
The IT Support Specialist will provide onsite and remote technical operations and support for employees and business operations, ensuring a seamless day-to-day technology experience across the organization. This role will support employee workstation setup, conference room technology, troubleshooting hardware and software issues, onboarding/offboarding support, technology administration and integration, and coordination with external IT vendors. The ideal candidate is proactive, organized, customer-focused, and comfortable supporting a fast-paced office environment. This is a highly visible, hands-on role that will partner closely with employees across all departments to maintain a productive and reliable workplace technology environment.
Requirements
- 2–5 years of experience in IT support, help desk, workplace technology, or desktop support roles
- Experience supporting Mac and/or Windows environments
- Familiarity with Google Workspace and/or Microsoft 365
- Familiarity with Zoom, Microsoft Teams, and conference room AV systems
- Familiarity with Basic networking and Wi-Fi troubleshooting
- Familiarity with Device setup and user account support
- Strong troubleshooting and problem-solving skills
- Excellent customer service and communication abilities
- Ability to prioritize multiple requests in a fast-paced environment
Nice To Haves
- Startup, biotech, healthcare, or life sciences experience is a plus
- Strong customer-service mindset and responsiveness
- Highly organized with strong attention to detail
- Ability to explain technical issues clearly to non-technical users
- Proactive, dependable, and solution-oriented
- Comfortable working independently in an onsite support role
- Team-oriented with a collaborative approach
Responsibilities
- Provide onsite and remote IT support for employees across hardware, software, and connectivity issues
- Troubleshoot laptops, monitors, docking stations, printers, peripherals, and mobile devices
- Respond to help desk requests and resolve technical issues in a timely manner
- Assist employees with password resets, MFA support, and basic account access troubleshooting
- Be the company contact to support the IT Managed Service relationship.
- Prepare and configure laptops, monitors, accessories, and user accounts for new hires
- Support employee onboarding by ensuring all equipment and systems are ready on day one
- Coordinate equipment return and account deactivation during employee offboarding
- Maintain accurate inventory and tracking of IT equipment and assets
- Set up and troubleshoot conference room AV systems, Zoom/Teams meetings, and presentation technology
- Ensure conference rooms and shared workspaces remain operational and meeting-ready
- Support onsite meetings, town halls, and company events as needed
- Coordinate repairs or escalations with external IT or AV vendors when necessary
- Assist with software installations, updates, and routine maintenance
- Administer, manage, and integrate technology
- Support office Wi-Fi, printers, and shared technology systems
- Help document IT procedures, troubleshooting guides, and onboarding instructions
- Escalate more advanced infrastructure or security issues to external IT partners as appropriate
- Partner with external managed service providers and IT vendors to support ongoing operations
- Collaborate closely with People Operations on onboarding and employee experience initiatives
- Support compliance and security best practices related to company devices and systems
Benefits
- Competitive compensation
- benefits
- growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
