IT Support Specialist
About The Position
At McIntosh Trail Community Service Board, the organization provides behavioral health services and supports to individuals experiencing symptoms associated with mental illness, addictive disease, and/or developmental disability, with the goal of supporting optimal functioning and recovery. Under supervision, the IT Support Specialist provides ongoing management information system user support by phone or site visit and troubleshoots end-user problems. The role analyzes and designs software modifications to meet users' needs and may develop and conduct training programs for software and hardware users.
Requirements
- Associate's degree in information technology, Computer Science, or a related field, or equivalent training or certifications.
Responsibilities
- Provide customer support in the maintenance of systems.
- Provide ongoing operational and user assistance to address application problems, provide on-call application support, and assist users with application operations.
- Provide technical support in the operation and use of application software systems.
- Receive additional training as required to gain full proficiency and experience in all areas.
- Communicate with all levels of management and user department personnel about job execution status, requests for reprints, equipment status, and related problems.
- Develop materials and methods for training others in the use of hardware and software.
- Install and/or upgrade software on PCs as instructed.
- Troubleshoot end-user problems.
- Analyze and design software modifications to meet users' needs.
- May develop and conduct training programs for software and hardware users.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
