IT Support Specialist

US Physical Therapy•Fair Lakes, VA

8d•$26 - $34•Onsite

About The Position

The IT Support Specialist is an entry-level, customer-focused role providing technical support to clinic staff and corporate users across multiple physical therapy clinic locations in Northern Virginia. The position focuses primarily on supporting and administering Microsoft 365 technologies, while also assisting with hardware, software, networking, and end-user support. Regular travel between clinic locations is required. This is a part-time, hourly position without benefits.

Requirements

CompTIA A+ certification.
Network++ certification.
Basic knowledge of Microsoft 365 applications and administration.
Understanding of Windows 10/11 operating systems.
Familiarity with computer hardware, printers, and networking fundamentals.
Strong customer service and communication skills.
Valid driver's license and reliable transportation.
Ability to travel regularly between clinic locations.
Ability to lift and transport IT equipment weighing up to 50 pounds.
Ability to work in office and clinical environments.

Nice To Haves

Associate degree in Information Technology, Computer Science, or a related field, or equivalent technical training and experience.
Microsoft 365 Fundamentals (MS-900) certification.
Experience supporting Microsoft Teams, SharePoint, or OneDrive.
Experience with ticketing systems and remote support tools.
Knowledge of healthcare or multi-site business environments.

Responsibilities

Provide first-line technical support to clinic staff and corporate users by phone, email, remote support tools, and in person.
Set up and maintain user accounts, permissions, licenses, and access controls in Microsoft 365 and Microsoft Entra ID (Azure Active Directory).
Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
Troubleshoot hardware, software, and network issues involving desktops, laptops, tablets, mobile devices, and other end-user equipment.
Install, configure, maintain, and update Windows operating systems, business applications, and Microsoft 365 services.
Set up, image, configure, and deploy computers, laptops, mobile devices, and peripherals.
Maintain and support printers, scanners, copiers, and other clinic technology systems.
Assist with Wi-Fi, LAN, VPN, and internet connectivity troubleshooting.
Perform routine system maintenance, software updates, patch management, antivirus monitoring, and endpoint security checks.
Support Vonage phone systems and other communication platforms.
Assist with employee onboarding and offboarding, including account provisioning, equipment setup, and access management.
Monitor system performance, identify recurring technical issues, and escalate trends and concerns to upper management.
Provide users with basic training and technical guidance on Microsoft 365 applications, clinic software, and IT best practices.
Maintain IT asset, equipment, and software-license inventory records.
Travel regularly between Northern Virginia clinic locations to provide onsite support, installations, and technical assistance.
Coordinate with third-party vendors and service providers to resolve hardware, software, and telecommunications issues.
Ensure compliance with company IT policies, cybersecurity standards, HIPAA requirements, and security procedures.
Assist with cybersecurity initiatives, including multi-factor authentication, endpoint protection, security awareness, and user access reviews.
Escalate complex technical issues to senior technicians, system administrators, or external vendors as appropriate.
Perform other IT support duties as assigned.