IT Support Specialist
City of Gulfport•Gulfport, MS
•$16 - $21•Onsite
About The Position
The IT Support Specialist installs, modifies, and makes minor repairs to computer hardware and software systems, and provides technical assistance and training to system users. This position does include some nights and weekend work. This position is classified as a Critical personnel classification for Emergency Response, meaning employees must be physically present during an emergency response to maintain basic municipal functions.
Requirements
- Two years of college-level coursework in computer science, information technology or a related field
- Two years of general computer installation, maintenance and repair experience
- Valid Mississippi Driver’s License
- Thorough knowledge of computer hardware, software and peripherals
- Familiarity with the functions, operations and technology related to City financial, business and administrative applications
- Knowledge of current technology related to City applications, networks and telecommunications
- In-depth knowledge of principles, practices, hardware and software related to the establishment and maintenance of LAN’s and WAN’s
- Verbal skills necessary for explaining technical concepts and procedures
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to define problems, collect data, establish facts, and draw valid conclusions
Nice To Haves
- A+ certification
- Microsoft certifications
Responsibilities
- Installs, configures and upgrades operating systems and software
- Installs, assembles and configures computers, monitors, network infrastructure and peripherals
- Pulls cables and rewires or directs the rewiring of cables
- Troubleshoots problems with computer systems, including hardware, software, e-mail, network and peripheral equipment
- Acts as a technical resource in assisting users to resolve problems
- Staffs a centralized help desk
- Assists in instructing City staff in the use of standard business and administrative software
- Maintains current knowledge of hardware, software and network technology
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users
- Refers major hardware problems to service personnel for correction
- Climbs ladders and/or uses manlifts
- Runs wires and cables in buildings for new installation or replacement
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
