IT Support Specialist

Aureate•Tampa, FL

17d

About The Position

Aureate Group, a real estate and construction group in the Tampa area, is hiring an in-house IT Support Specialist to bring day-to-day IT support in-house from its managed service provider. The specialist will be the primary technology contact for employees, managing Microsoft 365 onboarding and offboarding, resolving everyday support issues, and maintaining devices, accounts, and licenses. The role will work with the Software team and management to implement an internal ticketing system for company-wide IT requests. The position also covers end-user support across offices, job sites, and home work locations; device and account management; basic security practices; Exchange Online and email security; and the transition of services, credentials, and documentation from the outgoing MSP. The specialist will document recurring procedures, create internal guides and runbooks, and recommend improvements to tools and processes.

Requirements

At least 2 years of experience in an IT support, help desk, or desktop support role.
Hands-on experience administering Microsoft 365, including the admin center, Exchange Online, Entra ID users and groups, licensing, and Teams.
Experience providing remote desktop support.
Comfort supporting Windows and macOS computers and iOS devices.
Working knowledge of MFA, password management, and account security practices.
Clear, patient communication with non-technical people, in person and in writing.
Organized and self-directed, able to manage multiple requests, follow checklists precisely, and work without a large team nearby.
Discretion when handling confidential information, including executive and financial data.

Nice To Haves

Networking experience configuring and troubleshooting switches, firewalls, Wi-Fi access points, VLANs, DHCP, DNS, and VPN.
Experience with Intune or another MDM and with Apple Business Manager.
Experience with email security tools such as Microsoft Defender for Office 365 and with SPF, DKIM, and DMARC.
Experience as a primary IT contact in a small business or multi-company environment.
Scripting or automation experience with PowerShell or Microsoft Graph.

Responsibilities

Create, license, and configure Microsoft 365 and Entra ID accounts, groups, shared mailboxes, distribution lists, and Teams memberships for new employees.
Prepare and hand off laptops, phones, and accessories, and guide new employees through account access, MFA setup, and workplace tools.
Off-board departing employees securely by blocking sign-in, revoking sessions, converting or delegating mailboxes, transferring OneDrive data, reclaiming licenses, and recovering equipment.
Maintain onboarding and offboarding checklists and coordinate timing with HR and managers.
Serve as the first point of contact for IT requests in person, by phone, Teams, and email.
Provide remote desktop support to employees at other offices, job sites, or home.
Troubleshoot Windows and macOS computers, iPhones, printers, peripherals, and common business applications.
Assist employees with software setup, synchronization and sharing issues, and effective use of workplace tools.
Handle password resets, MFA enrollment and recovery, and account lockouts.
Track requests in the ticketing system and follow up with users through resolution.
Escalate complex issues to vendors and follow them through to resolution.
Maintain accurate inventories of hardware, software, and licenses; monitor license use and flag missing or unused licenses.
Enroll and manage devices with Intune and Apple Business Manager and keep devices patched and encrypted.
Apply security practices including MFA, least-privilege access, and timely access removal for departing employees.
Support SaaS applications across company entities, including user provisioning and access reviews.
Manage Exchange Online mailboxes, shared mailboxes, distribution lists, aliases, and mail flow rules.
Monitor and tune spam, phishing, and malware protection; review quarantined messages; investigate reported suspicious emails and respond to compromised accounts.
Provide employees with phishing and email-threat tips and occasional training.
Help transition services, credentials, and documentation from the outgoing MSP.
Write how-to guides and internal runbooks for recurring tasks and suggest improvements to tools and processes.