IT Support Specialist

LA Clippers • Inglewood, CA

16d • Onsite

About The Position

Halo Sports and Entertainment is seeking an IT Support Specialist to provide technical support to internal employees and event staff and help ensure reliable operation of IT equipment and services. As part of the enterprise technology group, the specialist works with team members to develop, deploy, and implement IT services, best practices, standards, and operational efficiencies using an ITIL Service Management Framework.

This full-time role is based at Intuit Dome and the Kia Forum in Inglewood, California. It supports corporate technology operations and live events, including basketball games, concerts, and corporate functions. The position requires a flexible schedule that can include weeknights, weekends, and holidays. The role is classified as non-exempt and pays $30.00–$35.00 per hour.

Requirements

• Associate degree in Computer Science or Information Technology, or equivalent work experience.
• 2–3 years of enterprise technology experience.
• Experience with remote desktop support tools and ticket management tools.
• Experience imaging computers.
• Excellent verbal and written communication skills, including the ability to communicate with technical and non-technical colleagues.
• Ability to work a flexible schedule as needed, including weeknights, weekends, and holidays.
• Ability to work as part of a corporate IT team providing coverage across office locations and live events.

Nice To Haves

• Experience with Autopilot and Jamf.
• CompTIA A+ certification.

Responsibilities

• Provide technical assistance to employees in person, by phone, and remotely.
• Troubleshoot hardware, software, and network issues across Windows, macOS, and mobile devices.
• Support enterprise applications, collaboration tools such as Microsoft 365, and VPN connectivity.
• Document incidents, service requests, and resolutions in the ticketing system.
• Train employees on basic IT procedures, security best practices, and self-service tools.
• Provision accounts, email, system access, and IT equipment for new employees.
• Offboard departing employees by revoking access, collecting assets, and ensuring proper data retention.
• Maintain user roles, group memberships, and permissions as employees’ job functions change, and follow security policies during employee transitions.
• Maintain an accurate inventory of IT assets and track assignments, returns, and decommissioning.
• Coordinate hardware repairs, replacements, and warranty claims with vendors.
• Assist with IT procurement by evaluating hardware needs and recommending solutions that comply with device standards.
• Manage user accounts and permissions across Active Directory, Azure AD, and other identity management platforms.
• Implement and enforce Multi-Factor Authentication policies and password reset procedures.
• Provide on-site technical support for live events, including basketball games, concerts, and corporate functions.
• Conduct pre-event technology checks and assist with setup, testing, and breakdown of technology equipment.
• Troubleshoot and resolve technical issues during events to minimize downtime.
• Work with vendors and internal teams to escalate and resolve critical event-related IT issues.
• Contribute to the development and maintenance of complete and accurate IT checklists.
• Participate in post-event reviews to discuss technology lessons and improve future events.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan with company contribution.
• Wellbeing Allowance of up to $1,000 per year.
• Paid vacation and sick time.
• Paid parental leave.
• Flexible Spending Accounts for medical and dependent care.
• Company-paid Long Term Disability insurance.
• Company-paid Life and AD&D Insurance.
• Voluntary Life Insurance options for employees, spouses, and children.
• Employee Assistance Program.
• Mental health support via Modern Health and Headspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree