IT Support Specialist

Leidos • Crane, IN

14d

About The Position

Leidos is seeking an IT Support Specialist to support end-user hardware, asset and configuration management, and secure communications systems at Naval Support Activity (NSA) Crane in Crane, Indiana. The role helps maintain reliable IT infrastructure and provides technical support for mission-critical operations.

The specialist installs, configures, and maintains desktop hardware and software, including thick and thin client workstations, VoIP phones, and video teleconferencing systems. The role also supports network switch patching and configuration, security patching, voice and video communications systems, equipment lifecycle management, troubleshooting, and training for rotating military personnel.

Requirements

• Bachelor’s degree and at least 1 year of experience, associate degree and at least 3 years of experience, or high school diploma/GED and at least 5 years of experience.
• Active TS/SCI clearance in DISS and required program access.
• One active certification from the following: CompTIA A+, CompTIA Network+, CompTIA Security+, CISSP, or CASP.
• BICSI ITS Installer 2 (Fiber Optic) certification within six months of hire.
• Experience supporting Windows-, Linux-, and Unix-based infrastructure.
• Experience using ServiceNow Action Request System or an equivalent ticketing system.
• Proficiency with Microsoft business tools.
• Excellent oral and written communication skills.

Nice To Haves

• Familiarity with Microsoft System Center Configuration Manager (SCCM).

Responsibilities

• Install, configure, and maintain hardware and software in desktop computing environments, including thick client workstations, thin clients, VoIP phones, and video teleconferencing systems.
• Perform network switch patching and configuration.
• Ensure security patches are current and successfully applied.
• Develop test specifications and procedures.
• Assist with the design, engineering, installation, configuration, accreditation, and scheduling of voice and video communication systems.
• Support asset management activities, including equipment inventory, relocation, repair, removal, and destruction.
• Troubleshoot and resolve technical issues, responding to emergent support requirements effectively and promptly.
• Train rotating military personnel on system configuration, hardware repair, and secure audio and video communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level