IT Support Specialist

Care Dimensions•Danvers, MA

1d•Onsite

About The Position

Care Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you’ll gain the support and inspiration for a career you’ll find meaningful every day. Join the Care Dimensions team as an Applications and Systems Support Specialist and help ensure our technology systems run smoothly so our dedicated staff can focus on compassionate care. In this role, you'll provide hands-on support and troubleshooting for a range of software and hardware systems, assist technical training, and help implement improvements that directly enhance patient care and organizational efficiency. You’ll collaborate with the experienced IT team and other departments across the organization to deliver innovative solutions that make a difference. Whether resolving help desk tickets or supporting vital system upgrades, your work will contribute to the success of a healthcare organization with heart.

Requirements

Associate’s degree in Computer Science or equivalent experience
Minimum of 1–2 years of related IT experience
Skilled in computer hardware, software, and the technical aspects of information systems including data processing methods, practices and procedures.
Working knowledge of client/server systems, networking, and other technologies including, but not limited to: Active Directory (AD) User Account Management, AD Group Policy, Mobile Device Management (AirWatch or Intune), remote access methods including VPN and multifactor authentication, remote support tools (TeamViewer, RDP), Microsoft 365, Windows Operating Systems, Microsoft Autopilot, Endpoint security patching/endpoint security technologies, Apple iOS and iPadOS, Wireless Networks.
Experience with implementing, testing, and troubleshooting system software.
Knowledge of documentation guides and instructional workflows.
Independent judgment, skill, and experience in determining computer problems and coordinating hardware/software solutions - a must.
Keen analytical capabilities and problem-solving abilities required.
Familiarity with providing training and technical systems support to non-technical employees.
Familiarity with HIPAA security or other regulatory agency standards.
Strong written and verbal communication skills.
Strong attention to detail, specifically in regard to process documentation.

Nice To Haves

Healthcare/clinical systems experience a plus

Responsibilities

Provide hands-on support and troubleshooting for a range of software and hardware systems.
Assist technical training.
Help implement improvements that directly enhance patient care and organizational efficiency.
Collaborate with the experienced IT team and other departments across the organization to deliver innovative solutions.
Resolve help desk tickets.
Support vital system upgrades.
Participate in team on-call rotation schedule for off-hours user support.