IT Support Specialist

City of Gulfport•Gulfport, MS

18d

About The Position

The IT Support Specialist installs, modifies, and makes minor repairs to computer hardware and software systems and provides technical assistance and training to system users. The position supports City systems, users, business applications, networks, and telecommunications. It includes some night and weekend work and is classified as Critical personnel for Emergency Response, requiring physical presence during emergency responses to maintain basic municipal functions. The role requires knowledge of computer hardware, software, peripherals, LANs and WANs, City applications, and procedures for installing, configuring, upgrading, troubleshooting, and repairing technology. The employee must be able to explain technical concepts to non-technical users, prepare reports and procedural documentation, interpret technical instructions, and perform the physical activities associated with installations and repairs. The position requires education equivalent to two years of college-level coursework in computer science, information technology, or a related field and two years of general computer installation, maintenance, and repair experience, or an equivalent combination of education and experience. A valid Mississippi Driver’s License is required. A+ and Microsoft certifications are preferred.

Requirements

Education equivalent to completion of two years of college-level coursework in computer science, information technology, or a related field, and two years of general computer installation, maintenance, and repair experience, or an equivalent combination of education and experience.
Thorough knowledge of computer hardware, software, and peripherals, including CPUs, servers, monitors, cables, network systems, printers, plotters, and modems.
Familiarity with City financial, business, and administrative applications and related hardware and software.
Knowledge of current technology related to City applications, networks, and telecommunications, and the equipment and software needed to support them.
Understanding of procedures for installing, configuring, upgrading, troubleshooting, and repairing software, hardware, and peripherals.
In-depth knowledge of principles, practices, hardware, and software related to establishing and maintaining LANs and WANs.
Verbal skills to explain technical concepts and procedures to non-technical users.
Knowledge of installing, configuring, and upgrading operating systems and software.
Knowledge and ability to install, configure, assemble, and repair computers, monitors, network infrastructure, and peripherals.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
Valid Mississippi Driver’s License.
Ability to meet physical requirements including occasional lifting/carrying of 50+ pounds; visual acuity, speech, hearing, hand-eye coordination, and manual dexterity; and sitting, standing, reaching, walking, twisting, kneeling, and stooping.
Ability to climb ladders, use mechanical lifts, and enter or work in confined spaces.
Availability for emergency call-outs, including potential night and weekend shifts.

Nice To Haves

A+ certification.
Microsoft certifications.

Responsibilities

Install, configure, and upgrade operating systems and software, including modifying applications for operational departments when needed.
Install, assemble, and configure computers, monitors, network infrastructure, and peripherals such as printers and scanners; pull cables and rewire or direct rewiring for installations and office reconfigurations.
Troubleshoot hardware, software, email, network, and peripheral problems and make repairs or corrections as needed.
Assist users with equipment and data issues, staff a centralized help desk, implement solutions, and contact outside service providers when required.
Instruct City staff in standard business and administrative software and provide written documentation when needed.
Maintain current knowledge of hardware, software, and network technology and recommend modifications.
Provide updates, status, and completion information to the manager, tracking system, and/or users through voicemail, email, or in-person communication.
Refer major hardware problems to service personnel for correction.
Run wires and cables in buildings for new installations or replacements.
Climb ladders and/or use manlifts as required.
Perform other duties assigned by the direct supervisor, manager, director, or mayor.