IT Support Specialist

TEKsystems • Lisle, IL

30d • $21 - $30 • Onsite

About The Position

Provide onsite technical support to employees in a fast-paced office environment. The role troubleshoots hardware, software, mobile devices, printers, conference room technology, and connectivity issues while delivering excellent customer service. It supports Windows, Mac, Microsoft 365, and end-user devices; configures, deploys, and troubleshoots computers and peripherals; assists with onboarding, offboarding, and device provisioning; and manages tickets, documentation, and ongoing IT projects. The position is a contract-to-hire role based in Lisle, Illinois.

Requirements

• At least 2 years of desktop support, help desk, or technical support experience.
• Experience with Windows, Mac, Microsoft 365, and hardware troubleshooting.
• Understanding of networking fundamentals.
• Strong customer service and communication skills.

Nice To Haves

• Experience with ticketing systems and endpoint support tools.

Responsibilities

• Provide Tier 1 and Tier 2 desktop and help desk support.
• Support Windows, Mac, Microsoft 365, and end-user devices.
• Configure, deploy, and troubleshoot desktops, laptops, printers, and peripherals.
• Assist with onboarding, offboarding, and device provisioning.
• Support meeting room technology, AV equipment, and collaboration tools.
• Troubleshoot basic networking and connectivity issues.
• Manage and resolve tickets through an IT service management platform.
• Maintain documentation and assist with ongoing IT projects.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off or leave, including PTO, vacation, or sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed