IT Support Specialist

Holland & Knight LLP • Washington, DC

18d • $36 - $53 • Onsite

About The Position

The IT Support Specialist provides technical support to attorneys and staff at Holland & Knight’s Washington, D.C. office. This is an on-site role supporting PCs, phones, audiovisual equipment, IT peripherals, and office IT infrastructure. The position reports to an IT Support Manager and may provide support at other firm sites and at on-site or off-site events, conferences, and meetings.

Requirements

• At least 3 years of experience in a corporate environment.
• At least 3 years of technical support experience.
• Experience using and supporting Microsoft Windows 10 and Microsoft Office Suite, especially Outlook and Word.
• Experience supporting and troubleshooting Cisco VoIP phones and voicemail systems.
• Experience supporting and troubleshooting web conferencing, especially Zoom and Microsoft Teams.
• Experience using and supporting Apple and Android mobile devices and operating systems.
• Experience configuring and supporting printers and multifunction devices.
• Experience using ServiceNow to log IT incidents.
• Knowledge of network troubleshooting.
• General experience with server/network rooms, including patching network equipment, racking servers, and evaluating power and cooling issues.
• Experience supporting and troubleshooting audiovisual equipment.
• Strong customer-service orientation, a can-do attitude, and follow-through skills.
• Analytical and problem-solving skills.
• Ability to work well with others in a team environment with minimal supervision.
• Strong written and oral communication skills.
• Ability to contribute effectively to project documentation.
• Ability to contribute positively to an internal specialty support team or major project.
• Ability to travel for business and work independently at different H&K sites.
• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to work on site at H&K offices.
• Bachelor’s degree.
• IT certifications such as ITIL Foundations or A+, or demonstrated equivalent experience.

Responsibilities

• Support office PCs, phones, IT peripherals, and IT infrastructure.
• Thoroughly document work in the IT incident ticketing system.
• Handle incidents escalated by IT Technicians or the Service Desk.
• Provide technical support for events, conferences, and meetings, both on site and off site as needed.
• Support office administration activities, projects, and priorities as assigned.
• Participate in projects and activities with internal IT groups.
• Respond to planned and unplanned power, HVAC, network, and other office outages.
• Complete special projects and other duties as assigned.

Benefits

• Bonus opportunities.
• Comprehensive medical plans, including PPO and HDHP options.
• Dental and vision plans, including coverage for domestic partners.
• Life and AD&D insurance.
• Short- and long-term disability insurance.
• Tax-advantaged accounts for health care expenses, including FSAs and HSAs.
• Dependent-care FSAs.
• Health advocacy services.
• Behavioral health and counseling resources for family members.
• 401(k).
• Profit sharing.
• Backup dependent care.
• Senior care planning support.
• Resources for individuals with developmental disabilities and their caregivers.
• Paid holidays and other paid time off, including paid leave for new parents.
• Resources intended to support employees’ health and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level