IT Support Specialist

Aircond Corporation•Atlanta, GA

4d•Onsite

About The Position

The IT Support Specialist is the primary point of contact for employee technology support and provides timely, customer-focused Tier 1 and Tier 2 assistance across the organization. The role supports hardware, software, mobile devices, Microsoft 365 applications, user access, and connectivity, while maintaining technology assets and assisting with onboarding, offboarding, and technology deployments. The specialist independently resolves routine issues and partners with the IT Manager on larger initiatives, security efforts, and continuous improvement projects. The position is located in Smyrna, Georgia, and reports to the IT Manager. The role includes responding to employee support requests through the ticketing system, email, phone, or in person; troubleshooting Windows, Microsoft 365, printers, hardware, software, mobile devices, VPN, and connectivity issues; and documenting requests and resolutions. It also involves configuring, deploying, maintaining, and troubleshooting computers and related peripherals, preparing equipment for employees, supporting company-issued iPhones and iPads, and assisting with device management through Microsoft Intune and Autopilot. Additional duties include routine account administration, support for Active Directory and Microsoft Entra ID, endpoint security and compliance activities, maintaining technology inventory, and assisting with equipment lifecycle, refresh, and deployment projects. The specialist performs basic wired and wireless network troubleshooting, escalates complex or security-related issues as appropriate, follows IT policies and security protocols, maintains confidentiality, and may participate in occasional after-hours activities for deployments, upgrades, or business-critical support. The role requires a high school diploma or GED and at least one year of related hands-on IT support experience. An associate degree or equivalent training and practical experience is preferred, as is three or more years of experience. EMCOR Services Aircond describes a culture valuing integrity, safety, empowerment, teamwork, and continuous improvement, and says it offers a competitive salary and comprehensive benefits package.

Requirements

High school diploma or GED required.
At least one year of experience in IT help desk, desktop support, technical support, or a related hands-on technology role.
Working knowledge of Microsoft Windows 10/11 and Microsoft 365 applications.
Experience troubleshooting Dell laptops, desktops, docking stations, printers, mobile devices, and common business software.
Basic understanding of networking concepts, including TCP/IP, Wi-Fi, VPN connectivity, and network troubleshooting.
Strong troubleshooting, analytical, and problem-solving skills.
Customer-service mindset and ability to communicate technical information clearly and professionally.
Ability to work independently on routine issues and recognize when escalation is appropriate.
Strong attention to detail and organization.
Ability to manage multiple priorities, prioritize work effectively, and meet deadlines.
Self-driven approach, strong sense of ownership, disciplined work ethic, and commitment to continuous improvement.

Nice To Haves

Associate degree in Information Technology, Computer Science, or a related technical field, or equivalent combination of training and practical experience.
Three or more years of experience in IT help desk, desktop support, technical support, or a related hands-on technology role.
Familiarity with Active Directory, Microsoft Entra ID, Microsoft Intune, or similar endpoint and identity management platforms.
Experience supporting iPhones, iPads, and other mobile devices.
Experience with Dell business computers or similar enterprise hardware.
Experience using help desk or ticket management systems.
CompTIA A+, Network+, Microsoft Fundamentals, or similar certifications.
Experience with building access systems.

Responsibilities

Serve as the first point of contact for employees seeking technical assistance.
Respond to and resolve support requests received through the ticketing system, email, phone, or in person.
Troubleshoot Windows, Microsoft 365, printers, hardware, software, mobile devices, VPN, and connectivity issues.
Provide technical guidance to employees with varying levels of technical proficiency.
Document support requests, troubleshooting steps, and resolutions accurately.
Configure, deploy, replace, maintain, and troubleshoot computers, monitors, docking stations, printers, and related peripherals.
Prepare and provision equipment for new employees and support onboarding and offboarding.
Configure, deploy, troubleshoot, and support company-issued iPhones and iPads.
Assist with Microsoft Intune enrollment, device management, and troubleshooting.
Support device imaging, configuration, deployment, and lifecycle management using Microsoft Autopilot and related tools.
Perform approved password resets, account modifications, security group updates, and other routine user administration.
Support Active Directory, Microsoft Entra ID, and user-access activities.
Assist with endpoint security initiatives, software updates, remediation, and security compliance.
Identify and promptly escalate suspected phishing, malware, cybersecurity concerns, and other security incidents.
Follow established IT policies, procedures, and security protocols.
Maintain accurate inventory records for computers, mobile devices, peripherals, and other technology assets.
Receive, tag, track, recover, redeploy, and dispose of equipment according to company procedures.
Assist with hardware refreshes, equipment deployments, inventory audits, and other IT initiatives.
Perform basic wired and wireless network troubleshooting and escalate complex infrastructure issues when appropriate.
Support continuous improvement in technology, user support, documentation, and IT operations.
Perform other related duties as assigned and participate in occasional after-hours activities for deployments, upgrades, or business-critical support.
Maintain confidentiality when working with sensitive systems, employee information, and company data.