IT Support Specialist
About The Position
The IT Support Specialist serves as Master Trades Group’s primary Tier II IT resource for its corporate office and regional branch locations. The role handles advanced desktop support, systems administration, business applications, networking, endpoint management, hardware lifecycle management, and local infrastructure support. A third-party provider handles Tier I support for Microsoft 365 and basic end-user issues. The specialist works with internal employees and external technology vendors to maintain reliable IT operations and support acquisitions, office expansions, and enterprise technology initiatives. This is a hybrid position based out of the Boothwyn, Pennsylvania office, and candidates must live within a reasonable commuting distance. Occasional travel to branch locations is required.
Requirements
- High school diploma or GED.
- At least 3 years of IT Support, Desktop Support, Systems Support, or Help Desk experience.
- Experience supporting Windows operating systems, Active Directory, Microsoft Entra ID (Azure AD), and enterprise desktop environments.
- Working knowledge of Microsoft Azure or hybrid cloud environments.
- Experience troubleshooting networking issues including DNS, DHCP, VPN, TCP/IP, and wireless connectivity.
- Experience supporting business applications and multi-site environments.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to prioritize multiple requests in a fast-paced environment.
- Valid driver's license and ability to travel occasionally to branch locations.
Nice To Haves
- Experience supporting ServiceTitan, Sage Intacct, ADP, Egnyte, or similar enterprise applications.
- Microsoft Intune and Windows Autopilot experience.
- Windows Server administration experience.
- Experience supporting acquisitions, office moves, or multi-location organizations.
- Residential home services or field service industry experience.
- PowerShell scripting experience.
- CompTIA Network+ certification.
- CompTIA Security+ certification.
- Microsoft Azure Fundamentals (AZ-900) certification.
- Microsoft Azure Administrator (AZ-104) certification.
- Microsoft Certified: Identity and Access Administrator (SC-300) certification.
- ITIL Foundation certification.
Responsibilities
- Resolve escalated desktop, laptop, printer, mobile-device, and peripheral issues.
- Troubleshoot Windows operating systems, networking, VPN connectivity, hardware, and business application issues.
- Provide onsite and remote technical support to employees across multiple branch locations, communicating solutions clearly and maintaining excellent customer service.
- Administer Active Directory and Microsoft Entra ID, including user provisioning, permissions, security groups, and access management.
- Support Windows-based infrastructure, endpoint management, and device security.
- Assist with Microsoft Azure administration and hybrid cloud environments.
- Troubleshoot DNS, DHCP, VPN, TCP/IP, wireless connectivity, and remote access issues.
- Support VoIP phone systems and conference room technology.
- Provide Tier II support for ServiceTitan, Sage Intacct, ADP, Egnyte, and other enterprise business applications.
- Coordinate with third-party vendors supporting Microsoft 365 and other managed services.
- Assist with software deployments, upgrades, testing, and issue resolution.
- Manage computer imaging, hardware deployments, equipment replacements, warranty repairs, and technology lifecycle management.
- Maintain inventories of computers, mobile devices, peripherals, and other IT assets.
- Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
- Ensure adherence to IT security standards and company policies.
- Support technology implementations, office expansions, and acquisition integrations.
- Participate in infrastructure improvements and technology standardization initiatives.
- Research and recommend hardware and software solutions that improve operational efficiency.
- Travel occasionally to branch locations as needed.
Benefits
- Competitive compensation.
- Hybrid work environment.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and paid holidays.
- Company-paid life insurance.
- Employee Assistance Program (EAP).
- Professional development and certification assistance.
- Career growth opportunities within a rapidly expanding organization.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
