IT Support Specialist - New York
About The Position
HOK is seeking a full-time IT Support Specialist to join its Advanced Technology Group in the New York office. This is a 100% in-office role, Monday through Friday, supporting computer systems and peripheral equipment across the firm. The position provides Tier 1 technical support and involves hands-on work with desktop technology, infrastructure, and specialized equipment such as 3D printers. The ideal candidate offers strong customer service to internal clients and stakeholders, advanced knowledge of PC components, and an intermediate understanding of Microsoft networking protocols.
Requirements
- Technical or Associate’s degree, or equivalent education or experience.
- At least 2 years of experience in IT support.
- Experience with electronic helpdesk systems.
- Advanced knowledge of PC components.
- Intermediate understanding of Microsoft networking protocols.
- Exposure to scripting languages and telecommunications systems.
- Familiarity with remote access technologies.
- Proficiency in Microsoft Office.
- Strong organizational skills and attention to detail.
- Effective verbal and written communication of technical matters.
Nice To Haves
- Microsoft and/or Cisco certifications.
Responsibilities
- Respond to helpdesk inquiries and resolve software and hardware issues.
- Monitor system performance and report errors.
- Set up and maintain employee equipment, including adds, moves, and changes.
- Perform minor hardware and software repairs and maintain inventory records.
- Diagnose technology issues using manuals and user interaction.
- Refer major issues to vendors or managers.
- Train users on hardware and software usage.
- Recommend system improvements to supervisors.
- Provide Tier 1 support for IP phone systems and Tier 2 support for mobile and peripheral devices.
- Participate in after-hours and weekend helpdesk support.
- Champion sustainable work practices and foster a green workplace culture.
Benefits
- 10 paid holidays, including 2 floating holidays.
- A minimum of 4 weeks of paid time off with a cash-out option.
- Comprehensive medical, dental, and vision coverage.
- Free mental wellness resources.
- Life and AD&D coverage.
- Short- and long-term disability benefits.
- 4 weeks of paid parental leave.
- Fertility coverage.
- Matching contributions to the 401(k) plan.
- Retirement planning guidance.
- Financial support and study preparation for licensure exams.
- CEU credit opportunities.
- Mentorship programs.
- Paid professional memberships.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
