IT Support Specialist

Evapco • Madera, CA

17d • Onsite

About The Position

The IT Support Specialist diagnoses and resolves technical issues involving hardware and software systems. The role provides user support for computer systems, applications, networks, phones, and mobile devices, while maintaining IT assets, accounts, software, and workstation backup and recovery. The position is in the Maintenance department and reports to the Facility Manager. Work is 100% on-site in an industrial setting, with a normal Monday-through-Friday work week; Saturday work is likely and some Sunday work may be required. The work environment can include temperatures from 20°F to 110°F and requires agility for tasks such as bending, standing, walking, climbing, reaching, squatting, twisting, and lifting.

Requirements

• High school diploma or GED equivalent required.
• Strong knowledge and experience with domains, PC hardware, operating systems, and software technology.
• Working knowledge of MS Office 2007 or higher.
• Excellent verbal and written communication, multitasking, interpersonal, and organizational skills.

Nice To Haves

• College degree in a related field of study preferred.
• Two or more years of IT-related experience preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Provide technical assistance and support for computer system, software, and hardware issues.
• Record, track, and document help desk requests and service calls in a timely manner, in person or remotely.
• Support and troubleshoot remote access and client VPN software.
• Provide PC support and troubleshoot in-house applications and workflows.
• Rebuild PCs, including imaging and installing and configuring Windows operating systems and client-side applications.
• Install, configure, and maintain peripheral devices in office and shop-floor environments.
• Install and troubleshoot networking and Ethernet cabling.
• Manage software and hardware licensing and asset tracking.
• Manage CMMS software and database.
• Assist with creating purchase orders and managing hardware and software components.
• Provide VoIP phone support and administration, including system additions, changes, and moves.
• Maintain desktop backup and recovery software for client workstations.
• Support mobile devices and email configuration.
• Support user and computer accounts in Active Directory.
• Perform post-resolution follow-ups and documentation.
• Assist IT management and network engineers with IT-related projects.
• Assist the Maintenance department with projects and tasks as needed.
• Perform other duties as assigned.

Benefits

• Medical, vision, and dental insurance.
• Employee Stock Ownership Program; the company is employee-owned.
• Profit-sharing bonus paid twice per year.
• Voluntary employee retirement savings plan (k)larity Plan.
• Paid holidays.
• Paid vacation.
• Paid maternity and paternity leave.
• Bereavement pay.
• Company-paid basic life insurance equivalent to base salary, with an option for supplemental life coverage.
• Paid sick leave.
• Long-term disability.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED