IT Support Specialist

CLIFFORD POWER SYSTEMS INC•Tulsa, OK

10d•$50,000 - $60,000•Onsite

About The Position

The IT Support Specialist provides hands-on technical support to employees and helps maintain reliable, secure technology across Clifford Power. The role troubleshoots hardware, software, and connectivity issues; configures and maintains physical and virtual workstations; and supports business applications, including ERP, CRM, Microsoft 365, and SQL-based systems. Working closely with the IT Director and external vendors, the specialist also assists with server and network maintenance, user onboarding, and technology improvements. Success requires strong troubleshooting skills, clear communication, and the ability to prioritize support needs while keeping employees productive. The position supports company-owned and vendor-managed networks and includes routine maintenance, software and system deployments, research into emerging tools, and recommendations for practical technology improvements. The role is primarily indoors in a climate-controlled, smoke-free environment, with regular movement through other areas that may have varying temperatures. Normal auto and air travel hazards apply. The work environment is usually moderately noisy, though noise may be higher in other areas. The position is full-time, Monday through Friday, 8 a.m. to 5 p.m.

Requirements

High school completion or equivalent GED is required.
A minimum of 3–5 years of experience in the IT field is desired.
Ideally, 1–2 years of experience in help desk operations.
Proficiency in installing, configuring, and supporting Windows computers, Microsoft 365, and related hardware and software.
Working knowledge of network connectivity, user access management, and computer and network security best practices.
Strong troubleshooting and analytical skills, including the ability to identify root causes and follow issues through to resolution.
Ability to organize tasks, prioritize support requests, manage multiple responsibilities, and communicate changing priorities and support needs.
Strong verbal and written communication skills, including explaining technical concepts to nontechnical users and clearly documenting solutions.
A patient, professional, service-oriented approach to supporting employees with varying levels of technical experience.
Ability to take ownership of assigned work while collaborating with coworkers, the IT Director, and vendors, and seeking assistance when needed.
A team-first mindset and willingness to share knowledge, help coworkers, and work together to meet department goals.
Eagerness to learn new technologies and suggest practical improvements to systems and support processes.
Ability to protect confidential information and follow company requirements for system access, data handling, and information security.
Ability to sit for prolonged periods and perform duties requiring use of hands, bending, reaching, crouching, and command of sight, hearing, touch, and smell; specific vision abilities include close vision, depth perception, and adjusting focus.

Nice To Haves

An Associate or Bachelor’s degree is preferred.
Exposure to SQL Server or similar databases.
Familiarity with T-SQL or related scripting languages.
Interest in database administration tasks such as backups, performance tuning, and troubleshooting.
Familiarity with relational databases or SQL queries.
Prior team experience.

Responsibilities

Configure, deploy, and maintain Windows computers, physical and virtual workstations, printers, phones, and related hardware and software.
Troubleshoot hardware, software, and connectivity issues, identify root causes, and implement solutions with minimal disruption to employees.
Manage and prioritize support requests through the company ticketing system, document troubleshooting steps and resolutions, and escalate issues to the IT Director or vendors as needed.
Maintain user accounts, security groups, access permissions, and device assignments in company directory services, Microsoft 365, and other business systems.
Install, update, and troubleshoot Windows operating systems, Microsoft 365 applications, and other company-supported software.
Support business systems, including ERP, CRM, field service applications, collaboration tools, reporting platforms, workflow automation, and company websites.
Assist with server and network maintenance, including file servers, firewalls, VPN access, and endpoint security, in coordination with the IT Director and external vendors.
Support employee onboarding, role changes, and offboarding by preparing equipment, configuring access, and updating or disabling accounts as appropriate.
Provide user training and guidance on company technology, phone systems, Microsoft 365, and business applications.
Maintain technical documentation, support procedures, and hardware and software inventory records.
Participate in IT and cross-department projects to improve system reliability, security, and employee productivity.
Protect confidential information and follow company requirements for system access, data handling, and information security.
Research emerging tools and explore technology solutions and improvements that can support the business.