IT Support Specialist

AB Facility Services•Florham Park, NJ

14d

About The Position

AB Facility Services is seeking a part-time, entry-level IT Support Specialist to provide day-to-day technical support to employees and help maintain office technology and systems. The role is suited to a hands-on, dependable, customer-service-oriented IT professional who enjoys troubleshooting and supporting users. The position is expected to work approximately 15–20 hours per week, with a schedule that can be discussed based on business needs and candidate availability. Occasional onsite support at office and field locations may be required. The ideal candidate has approximately three years of hands-on IT support experience and a strong understanding of Windows systems, IP phones, networking, firewalls, and employee onboarding and offboarding. The successful candidate will troubleshoot issues independently, escalate matters when needed, and continue learning as technology needs evolve.

Requirements

Approximately 3 years of hands-on IT support, help desk, technical support, or related experience.
Strong working knowledge of Windows operating systems and Microsoft 365.
Experience troubleshooting computers, hardware, software, printers, and peripheral devices.
Working knowledge of IP phones, basic networking, Wi-Fi, TCP/IP, and connectivity troubleshooting.
Familiarity with firewalls and basic network troubleshooting.
Experience supporting employee onboarding and offboarding from an IT perspective.
Strong problem-solving and troubleshooting skills.
Ability to communicate technical information clearly to non-technical employees.
Reliable, organized, responsive, and comfortable working independently.
Strong customer service skills and a professional approach when supporting employees.
Able to troubleshoot independently, recognize when issues need escalation, and continue learning.

Nice To Haves

IT education, internship, or certification.
CompTIA A+ or another IT certification is preferred but not required.

Responsibilities

Provide first-level employee support for hardware, software, login, email, printer, phone, and connectivity issues.
Troubleshoot Windows operating systems, Microsoft 365, computers, peripherals, and common software issues.
Support and troubleshoot IP phones, basic network connectivity, Wi-Fi, and related equipment.
Assist with basic network and firewall troubleshooting, escalating more complex issues when necessary.
Set up, configure, and maintain computers, monitors, phones, printers, and other IT equipment.
Assist with employee onboarding and offboarding, including computer setup, account access, equipment assignment, and access removal.
Assist with user accounts, passwords, permissions, and access to company systems.
Troubleshoot company application issues and coordinate with vendors or IT partners when additional support is required.
Maintain accurate inventory of computers, equipment, phones, and other IT assets.
Document IT issues, troubleshooting steps, solutions, and equipment changes.
Provide occasional onsite IT support at office and field locations.
Help maintain an organized, secure, and efficient IT environment.
Perform other IT-related duties and projects as assigned.